Call Centre Executive
2 weeks ago
We are seeking an experienced and results-oriented Call Centre Executive to lead our call centre operations. As a Call Centre Executive, you will be responsible for managing a team of dedicated representatives and ensuring the highest standard of customer service.
**Responsibilities**:
- Answer incoming calls from customers and provide assistance with their inquiries
- Enter customer information and inquiries accurately into the system
- Analyse customer needs and recommend appropriate products or services
- Up sell additional products or services to customers when applicable
- Provide excellent customer service and maintain a high level of phone etiquette
- Handle customer complaints or concerns with empathy and professionalism
**Skills**:
- Strong verbal communication and interpersonal skills
- Ability to multitask and navigate computer systems while on the phone
- Excellent data entry skills with a high level of accuracy
- Ability to work in a fast-paced environment and handle a high volume of calls
- Strong problem-solving skills and the ability to think quickly on your feet
**Salary**: From £24,384.73 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Leeds (preferred)
Work Location: In person
Application deadline: 13/03/2024
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