Call Centre Executive

2 weeks ago


Leeds, United Kingdom Relay Group Ltd Full time

We are seeking an experienced and results-oriented Call Centre Executive to lead our call centre operations. As a Call Centre Executive, you will be responsible for managing a team of dedicated representatives and ensuring the highest standard of customer service.

**Responsibilities**:

- Answer incoming calls from customers and provide assistance with their inquiries
- Enter customer information and inquiries accurately into the system
- Analyse customer needs and recommend appropriate products or services
- Up sell additional products or services to customers when applicable
- Provide excellent customer service and maintain a high level of phone etiquette
- Handle customer complaints or concerns with empathy and professionalism

**Skills**:

- Strong verbal communication and interpersonal skills
- Ability to multitask and navigate computer systems while on the phone
- Excellent data entry skills with a high level of accuracy
- Ability to work in a fast-paced environment and handle a high volume of calls
- Strong problem-solving skills and the ability to think quickly on your feet

**Salary**: From £24,384.73 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Leeds (preferred)

Work Location: In person

Application deadline: 13/03/2024



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