Call Centre Operator
2 weeks ago
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving inquiries over the phone. This is a full-time position with opportunities for career growth and advancement.
**Duties**:
- Answer incoming calls from customers and provide assistance with their inquiries
- Gather and enter customer information accurately into the system
- Analyze customer needs and offer appropriate solutions or recommendations
- Handle customer complaints or concerns in a professional and empathetic manner
- Upsell products or services to customers when applicable
- Follow call center scripts and guidelines to ensure consistent service quality
- Maintain a high level of phone etiquette and professionalism at all times
**Qualifications**:
- Fluent in English, both written and verbal
- Strong data entry skills with attention to detail
- Excellent communication skills, both listening and speaking
- Ability to analyze customer needs and provide appropriate solutions
- Previous experience in a call center or customer service role is preferred
- Ability to adapt to changing priorities and handle multiple tasks simultaneously
**Job Types**: Full-time, Permanent
Pay: From £25,665.05 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Leeds: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 08/05/2024
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