Call Centre Advisor
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving inquiries over the phone. This is a great opportunity for individuals who enjoy helping others and thrive in a fast-paced environment.
**Responsibilities**:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving any issues or concerns
- Utilize data entry skills to update customer accounts and maintain accurate records
- Analyze customer needs and recommend appropriate solutions or upsell additional products/services
- Communicate effectively with customers, ensuring clear understanding of information provided
- Follow phone etiquette guidelines to ensure positive customer interactions
**Qualifications**:
- High school diploma or equivalent required; college degree preferred
- Previous experience in a customer service or call center role is a plus
- Strong data entry skills with attention to detail and accuracy
- Ability to analyze customer needs and provide appropriate solutions
- Demonstrated ability to handle challenging situations with empathy and professionalism
**Job Types**: Full-time, Permanent
Pay: From £25,687.29 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Leeds: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 24/05/2024
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