1st/2nd Line Support Role

3 months ago

London, United Kingdom GCS Recruitment Specialists Ltd Full time

Contract role - 1st /2nd line support - Inside IR35

**Rate**:£180 - 200/day inside IR35

**Start sate**:ASAP

**Duration**:2 months initially

**Location**:London - Office based (Near Kings Cross)

I am looking for a 1st /2nd line support analyst to join a client in London for an initial 2 month project.

The role will require someone to be on site at their offices in London full time as will be working on the roll-out of devices which will need to be done in person.

Responsibilities include:

- To provide 1st line technical support services professionally and efficiently, maintaining a high degree of customer satisfaction
- To take ownership of user issues, problems, perform a technical diagnosis and fix issues either remotely or on-site
- Efficiently and effectively providing solutions/workarounds to Incident's and Service Requests within SLA thresholds
- Providing technical assistance and support to colleagues in IT related matters
- Creating, manage and utilise Knowledge documentation
- The delivery of an outstanding, consistent and reliable customer focused IT service ensuring a responsive service to all customers

Skills and experience required:

- Good working knowledge in the following areas:

- Windows PC, Mobile Phones, tablets and server operating systems
- Broad understanding of Microsoft Active Directory and network protocols
- Experience working with Service Now
- Exceptional Customer Service skills
- Excellent troubleshooting and problem-solving skills
- Excellent ability to transfer knowledge within a team
- Excellent communication both written & verbal
- Excellent time management & organisational skills
- Excellent customer service experience, incl. compliment and complaint handling

GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy.

  • 1st/2nd Line Support Analyst

    7 days ago

    London, United Kingdom Dgh Recruitment Full time

    IT Support Specialist / 1st/2nd Line Support AnalystScroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.A fantastic opportunity has arisen for an IT Support Specialist / 1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis.IT Support...

  • 1st/2nd Line Support Analyst

    6 days ago

    London, United Kingdom Dgh Recruitment Full time

    IT Support Specialist / 1st/2nd Line Support AnalystScroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.A fantastic opportunity has arisen for an IT Support Specialist / 1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis.IT Support...

  • 1st/2nd Line Support Analyst

    3 weeks ago

    London, United Kingdom DGH Recruitment Full time

    IT Support Specialist / 1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Support Specialist / 1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis. IT Support Specialist / 1st/2nd Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology...

  • 1st/2nd Line Support Analyst

    2 weeks ago

    London, United Kingdom DGH Recruitment Full time

    IT Support Specialist / 1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Support Specialist / 1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis. IT Support Specialist / 1st/2nd Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology...

  • 1st/2nd Line Support Analyst

    3 weeks ago

    London, United Kingdom DGH Recruitment Full time

    IT Support Specialist / 1st/2nd Line Support AnalystA fantastic opportunity has arisen for an IT Support Specialist / 1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis.IT Support Specialist / 1st/2nd Line Support AnalystKey Responsibilities:• Providing a professional and consistent level of Technology support to all...

  • 1st/2nd Line Support Analyst

    2 days ago

    London, United Kingdom Dgh Recruitment Full time

    IT Support Specialist / 1st/2nd Line Support AnalystEnsure all your application information is up to date and in order before applying for this opportunity.A fantastic opportunity has arisen for an IT Support Specialist / 1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis.IT Support Specialist / 1st/2nd Line Support...

  • 1st/2nd Line Support Analyst

    4 days ago

    London, United Kingdom Dgh Recruitment Full time

    IT Support Specialist / 1st/2nd Line Support AnalystEnsure all your application information is up to date and in order before applying for this opportunity.A fantastic opportunity has arisen for an IT Support Specialist / 1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis.IT Support Specialist / 1st/2nd Line Support...

  • 1st/2nd Line Support Analyst

    2 weeks ago

    London Area, United Kingdom DGH Recruitment Full time

    IT Support Specialist / 1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Support Specialist / 1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis. IT Support Specialist / 1st/2nd Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to...

  • 1st/2nd Line Support Analyst

    3 weeks ago

    London Area, United Kingdom DGH Recruitment Full time

    IT Support Specialist / 1st/2nd Line Support AnalystA fantastic opportunity has arisen for an IT Support Specialist / 1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis.IT Support Specialist / 1st/2nd Line Support AnalystKey Responsibilities:• Providing a professional and consistent level of Technology support to all...

  • 1st/2nd Line Support Analyst

    3 weeks ago

    London Area, United Kingdom DGH Recruitment Full time

    IT Support Specialist / 1st/2nd Line Support AnalystA fantastic opportunity has arisen for an IT Support Specialist / 1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis.IT Support Specialist / 1st/2nd Line Support AnalystKey Responsibilities:• Providing a professional and consistent level of Technology support to all...

  • 1st/2nd Line

    3 months ago

    London, United Kingdom Just IT Recruitment Full time

    In this role, you will provide 1st line internal and external support to end users and clients, with some 2nd line support when necessary. **Responsibilities**: **Business** - To ensure the Firm’s I.T. infrastructure functions smoothly both in London and remotely in other locations - To make recommendations for improvement where appropriate - To be the...

  • IT Support Engineer

    3 weeks ago

    London, Greater London, United Kingdom Mackenzie Jones Full time

    Position: IT Support Engineer - 1st & 2nd LineEmployment Type: PermanentSalary: £34K + Comprehensive Benefits PackageLocation: Onsite - Central LondonThis role involves working onsite Monday to Friday during term time, with the possibility of remote work or adjusted hours during school holidays.Eligibility: Must be authorized to work in the UK.Mackenzie...

  • Support Technician

    3 weeks ago

    London, Greater London, United Kingdom Mackenzie Jones Full time

    Position: IT Support Engineer - 1st & 2nd LineType: Permanent EmploymentSalary: £34,000 + Comprehensive Benefits PackageLocation: Onsite - Central LondonThis role requires working onsite Monday to Friday during term time, with the option for remote work or reduced hours during school holidays.Eligibility: Must have the right to work in the UK.Mackenzie...

  • 1st /2nd Line Support

    3 months ago

    London, United Kingdom Huntress Full time

    Title: 1st or 2nd Line Service Desk Engineer - Full Time, Permanent **Salary**: £23k-£25k Per Annum (DOE) Our client based in Feltham, Middlesex is seeking a 1st or 2nd Line Service Desk Engineer to join their team on a permanent basis. **Duties**: Level 1 - Provide efficient and effective customer service to end-users and other stakeholders - Act as...

  • IT Support Specialist

    2 weeks ago

    Victoria, Greater London, United Kingdom Mackenzie Jones IT Full time

    Position: IT Support Specialist - 1st & 2nd LineSalary: £34K + Benefits PackageLocation: Onsite in Central LondonType: PermanentWe are seeking a dedicated IT Support Specialist to join our team at Mackenzie Jones IT. This role is essential in providing support to our educational institution, assisting over 65 staff members with their IT needs.Key...

  • Technical Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Mackenzie Jones Full time

    Position: IT Support Engineer - 1st and 2nd LineType: Permanent EmploymentSalary: £34,000 + Comprehensive Benefits PackageLocation: Onsite - Central LondonThis role requires working onsite from Monday to Friday during term time, with the possibility of remote work or adjusted hours during school holiday periods.Eligibility: Must be authorized to work in the...

  • 1st/2nd Line Support Engineer

    1 month ago

    London, United Kingdom Experis Full time

    Job Title: 1st/2nd Line Technical Support Engineer (Contract)Location: London, HammersmithContract Duration: 2 week short term initial contract, likely to be extended & rolling furtherStart Date: ASAP TBCRate: £120-£150 per day Inside IR35Company Overview:Join a leading global provider of vehicle leasing and fleet management solutions, renowned for...

  • 1st / 2nd / 3rd Line Support - Defence Industry

    3 months ago

    London, United Kingdom Concept Resourcing Full time

    **Roles: 1st / 2nd / 3rd Line Support - Defence Industry** **Location: London** **IR35: Outside** **Rates: Competitive / Negotiable** Concept have partnered up with a leading MSP to deliver infrastructure resource to a private Defence end customer. Due to the nature of the project & customer, limited information can be shared at this time, further...

  • IT Support, Desktop, 1st, 2nd Line, Hybrid

    2 days ago

    London, United Kingdom Sanderson Remote Work Freelance Full time

    Desktop Engineer, 1st, 2nd Line Support, Hybrid THIS ENGAGEMENT HAS BEEN DEEMED OUTSIDE OF IR35. IT Support Engineer required for a leading technology SME based in London. The successful candidate will have a background supporting users, 1st and 2nd line, both face to face and remote. Very strong customer service skills with experience engaging with users of...

  • Helpdesk Engineer

    3 weeks ago

    London, Greater London, United Kingdom Mackenzie Jones Full time

    Position: IT Support Engineer - 1st & 2nd LineType: PermanentSalary: £34K + Benefits PackageLocation: Onsite - Central LondonEligibility: Must be eligible to work in the UKMackenzie Jones, a leading educational provider, is looking for a dedicated IT Support Engineer to join their team. This role will be pivotal in providing technical assistance to over 65...