1st/2nd Line

4 months ago


London, United Kingdom Just IT Recruitment Full time

In this role, you will provide 1st line internal and external support to end users and clients, with some 2nd line support when necessary.

**Responsibilities**:
**Business**
- To ensure the Firm’s I.T. infrastructure functions smoothly both in London and remotely in other locations
- To make recommendations for improvement where appropriate
- To be the expert in own area of specialisation
- Role is office based with 5 days being present in the London office.
- Some shift work might be required to cover morning hours shift from 7AM

**Technical**
- To be familiar with the operational characteristics of all the Firm’s systems
- To Provide 1st & 2nd (when necessary) line support logging via Bloomberg, Symphony and Zendesk.
- To keep abreast of technological and market developments and make recommendations to the Service Desk Support Manager/Head of I.T. where they might be of use to the Firm

**Interaction with users and suppliers**
- To be positive and pro-active when dealing with queries and problems with staff
- To treat all suppliers fairly and professionally
- Experience of working in a Service Desk environment
- Excellent communication skills
- Basic understanding of a computer network
- Windows 10/11 experience
- MS Office 365 support and use skills
- Experience in desk phone telecommunicates.

**Qualifications, skills, experience and competencies needed**
- Preferably educated to Degree/A Level/HND/City & Guilds or equivalent
- Familiar with ITIL best practices
- Able to work under pressure
- Analytical and numerate
- Used to problem solving under pressure.
- Used to working ‘until the job gets done’
- Well organised
- Customer facing

**Salary**: £30,000 - £32,000 pa

**Reference**: JR736

Type of role

Tech Job

Discipline

IT Support

Salary Range

Up to £32k

Location

London



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