1st/2nd Line
4 months ago
In this role, you will provide 1st line internal and external support to end users and clients, with some 2nd line support when necessary.
**Responsibilities**:
**Business**
- To ensure the Firm’s I.T. infrastructure functions smoothly both in London and remotely in other locations
- To make recommendations for improvement where appropriate
- To be the expert in own area of specialisation
- Role is office based with 5 days being present in the London office.
- Some shift work might be required to cover morning hours shift from 7AM
**Technical**
- To be familiar with the operational characteristics of all the Firm’s systems
- To Provide 1st & 2nd (when necessary) line support logging via Bloomberg, Symphony and Zendesk.
- To keep abreast of technological and market developments and make recommendations to the Service Desk Support Manager/Head of I.T. where they might be of use to the Firm
**Interaction with users and suppliers**
- To be positive and pro-active when dealing with queries and problems with staff
- To treat all suppliers fairly and professionally
- Experience of working in a Service Desk environment
- Excellent communication skills
- Basic understanding of a computer network
- Windows 10/11 experience
- MS Office 365 support and use skills
- Experience in desk phone telecommunicates.
**Qualifications, skills, experience and competencies needed**
- Preferably educated to Degree/A Level/HND/City & Guilds or equivalent
- Familiar with ITIL best practices
- Able to work under pressure
- Analytical and numerate
- Used to problem solving under pressure.
- Used to working ‘until the job gets done’
- Well organised
- Customer facing
**Salary**: £30,000 - £32,000 pa
**Reference**: JR736
Type of role
Tech Job
Discipline
IT Support
Salary Range
Up to £32k
Location
London
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