1st / 2nd Line Service Desk Engineer

2 months ago


London, United Kingdom Radius Full time

Radius is seeking a talented 1st Line / 2nd Line Support engineer. This role comes with career progression. Based on site in Holborn London. Demonstrable experience with: Microsoft Windows Desktop/Server Operating System Microsoft 365 product suite Microsoft Azure Active Directory Proven experience supporting the following, within Office 365 User and Group management (including creation and deletion) Desktop and Mobile Device Management (including remote administration, and troubleshooting) Windows OS Experience (Windows 10 to Windows 11) Hardware fault diagnosis (Windows; Android and IOS devices An understanding of TCP/IP networking Experience working with ITSM platforms such as ServiceNow Understanding of ITIL workflows and practices covering Incident, Problem and Change Management and Request Fulfilment Knowledge and understanding of working to defined SLAs and KPIs Confidence to pursue necessary investigations and apply theories which ensure integrity of data and systems



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