1st & 2nd Line Support Analyst

1 week ago

London Area, United Kingdom Versende Ltd Full time

Job Title: 1st & 2nd Line Support Analyst

Job ID: 63318

Salary: £35-45k

Location: Hybrid, London 60/40 split with remote

Job Type: Permanent


Company:

An exciting and growing Law firm are looking to bring in an IT Support Analyst, the role will be working as part of an IT team, you will have a variety of duties including being expected to resolve 1st and 2nd line support calls and to assist with resolving higher level calls, as well as some project work.


The role will be split between their office in Finsbury Circus, London and home based.


The Requirements and Role:

You will take day-to-day responsibility for several administrative tasks such as:

  • Imaging laptops and workstations
  • Provisioning and day-to-day maintenance of desktop, laptop, and mobile devices
  • Setting up technical resources in meeting rooms
  • Assisting with the Uniflow printer system
  • Resolution of 1st and 2nd line support queries as assigned. This will be a combination of desk-side and phone based but will also include remote desktops or site visits.

Technologies covered will include:

  • Microsoft Office 2016/365 (necessary)
  • Microsoft Windows 10 & 11
  • Microsoft 365 (Entra, Exchange, Intune and Teams)
  • iManage Work 10
  • Tikit Partner for Windows
  • Sharedo or other workflow applications such as MatterSphere and Proclaim
  • Uniflow and Flowmatrix scanning software
  • Workstation/ Laptop Hardware – mainly HP with some Microsoft o Remote Access Technologies (Cisco VPN, Ninja)
  • Diktamen Digital Dictation
  • On-line services such as Land Registry
  • PDF software, any exposure to PDFDocs as advantage
  • Egress and Mimecast
  • Teams and Zoom
  • Yealink audio visual
  • Laptops and mobile devices

Advanced 3rd line support

Advanced network administration tasks


Skills Required:

  • At least five years of service desk experience achieved within a legal services or a professional working environment;
  • Strong attention to detail;
  • Excellent time management skills with the ability to prioritise workload;
  • A flexible approach to ensure all deadline are met;
  • Must be able to work as part of a team and possess excellent communication skills;
  • A personable and engaging personality with a service orientated approach;
  • Minimum of five 9-4 grades at GCSE or equivalent including grade 6 in English & Maths;
  • Excellent trouble shooting skills.


If this sounds like a good match, then please get in touch ASAP as interviews are taking place immediately.

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