1st / 2nd Line Service Desk Engineer

2 months ago


London, United Kingdom Radius Full time

Radius is seeking a talented 1st Line / 2nd Line Support engineer. This role comes with career progression. Based on site in Holborn London.

Demonstrable experience with:

  • Microsoft Windows Desktop/Server Operating System
  • Microsoft 365 product suite
  • Microsoft Azure Active Directory
  • Proven experience supporting the following, within Office 365
  • User and Group management (including creation and deletion)
  • Desktop and Mobile Device Management (including remote administration, and troubleshooting)
  • Windows OS Experience (Windows 10 to Windows 11)
  • Hardware fault diagnosis (Windows; Android and IOS devices
  • An understanding of TCP/IP networking
  • Experience working with ITSM platforms such as ServiceNow
  • Understanding of ITIL workflows and practices covering Incident, Problem and Change Management and Request Fulfilment
  • Knowledge and understanding of working to defined SLAs and KPIs
  • Confidence to pursue necessary investigations and apply theories which ensure integrity of data and systems


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