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Customer Service and Administration Assistant

8 months ago

Ely, United Kingdom The Stock Shop Full time

**Our business**

We are a well-established family run and owned business. Known as “The Home of Retail Therapy” we are proud to have celebrated our 35th birthday last year.

We operate 26 stores throughout the UK in NHS hospitals, and with our online store, offering ladies fashion, accessories and gift collections.

The service we offer in NHS hospitals is completely unique - retail therapy in the true sense of the word - providing a welcome relief, and a slice of normality in what can often be a stressful environment.

**Job description**

We are looking to recruit a **Customer Service and Administration Assistant **to support our Buying and Merchandising team based at our Head Office in Ely, Cambridgeshire.

**Your main duties and responsibilities will include**:
*To oversee our Charity Support process: building strong relationships, promoting charity drives and active communication.

*To support our Buying/Merchandising team with general administration tasks, including system data-entry, filing and other general office duties.

*Including utilising computer programs (including Microsoft Office), and internal systems to effectively co-ordinate and record data.

*Strong organisational and multi-tasking skills. Able to manage a high and diverse workload, meeting all deadlines.

*Excellent communication skills, both written and oral. A good telephone manner is essential

*To be flexible and adaptable, with the ability to respond under pressure to fluctuating circumstances and the immediate needs of a small team.

*The ability to show professional customer service skills/experience.

*Be a team player, with good interpersonal skills including a friendly and approachable manner.

*Be accurate in their work, with a good eye for detail.

*Be PC literate, including Outlook and Excel is essential. Previous database experience would be advantageous but full training on internal systems will be provided.

**The benefits**: Our benefits package includes on-going staff training, 28 days annual leave pro-rata (inclusive of Bank Holidays), 30% staff discount and a monthly uniform allowance to spend on our clothing

If you match the requirements listed above, we would be delighted to hear from you

Please send your CV to our Human Resources Department/Recruiting Manager via the Indeed website.

**Job Types**: Full-time, Permanent

**Salary**: £23,795.20 per year

**Benefits**:

- Employee discount

Schedule:

- Day shift
- Monday to Friday

Work Location: In person