Apprentice Administration Assistant

4 days ago


Ely, United Kingdom Cambridgeshire Community Services NHS Trust Full time

Administration Assistant (Level 2 Customer Service Apprenticeship)

Are you, seeking an opportunity to earn while you learn?

We are looking for an enthusiastic, well-motivated and organised Administration Assistant to join an efficient, growing administration team within our Specialist and Physiotherapy Services.

Dynamic Health, part of Cambridgeshire Community Services, is the leading musculoskeletal (MSK) and physiotherapy provider across Cambridgeshire and Peterborough. Our admin teams are looking for someone to provide them with administration support.

As an Apprentice at Cambridgeshire Community Services NHS Trust (CCS), you will have real responsibility, within a real job, contributing to real business activities. You will also receive tailored on the job training and support to achieve your apprenticeship qualification.

You will work as an Administration Assistant working with and assisting the wider clinical team, delivering Physiotherapy and Specialist Services to the unit. Our service is led by the Business Manager and an experienced team of Clinical Specialists.

We have a strong track record of service redesign to bring patients out of hospitals into the community setting. We drive innovation and new ways of working, putting service users at the centre of their care.

Assist in the administration in booking appointments, cancelling and re-scheduling appointments using SystmOne, ensuring data quality at all times

Answer calls from members of the public, communicate information about the service, register the patients on our database (SystmOne)

Assist with monitoring of waiting lists and clinics for the weeks ahead and plan to ensure clinics are filled.

**Administer referrals from the e-referral system to include**:
Retrieval and attachment of clinical referral information.

Redirect referrals to other services, following clinical triage, using the choose and book referral system.

Validation of patient information

Receive, sort and distribute or action mail as appropriate.

Ensure photocopying / scanning is carried out appropriately and dealt with accordingly, to include preparation of confidential notes for Solicitors requests.

Book interpreter services for patients requiring a translator.

Assist with keeping both manual and electronic management information systems up-to-date, including patient and staff information, ensuring accuracy, confidentiality and security of information at all times.

Monitor and maintain the effectiveness of systems and processes and suggest/implement change when necessary.

Escalate issues to the line manager to ensure problems are managed in line with policy.

Assist in covering reception and dealing with enquiries

Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There’s one reason why our services are outstanding - and that’s our amazing staff - who, for the seventh year running, rated us incredibly highly in the national staff survey.

Scheme Details

Specifically designed to develop skills through work-based training, key elements of the scheme are:

- On the job and off the job training
- Learning log/portfolio
- Performance management
- Professional qualification gained
- Allocated a mentor and a buddy
- Valuable work experience within a key role, contributing to real business activities.

This position is for a Fixed Term of 15 months (including the 12 months of the Apprenticeship Programme) and during that time you will gain valuable work experience and a recognised qualification: QCF Level 2 in Customer Service.

During your apprenticeship you will be assigned a learning mentor who will guide and support you through the training programme. Progress will be monitored by maintenance of an apprenticeship portfolio containing evidence of records of attendance at training and regular meetings with your mentor and college advisor.

On successful completion it is envisaged that you will receive qualifications associated with this post including QCF Level 2 in Customer Service, Functional Skills and Technical Certificate and recognition for attendance of multiple in-house training courses relating to information systems, Health & Safety, mandatory training and any other courses deemed relevant.

Please note, if you already hold this qualification or are educated at degree level you will not be eligible for this position.



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