Customer Service Administrator
6 months ago
**The Role/Opportunity**
Monkfield Reptile are a well-established market leader in live food, reptiles and reptile products serving the pet industry globally.
A new position is available for a Customer Service Administrator. This is an exciting opportunity to work within the Customer Service Team in a growing business based near Ely with opportunity for future progression. Prior experience in customer Service is essential.
**Key Responsibilities**
- Work closely within an established team to meet daily deadlines
- Processing sales orders
- Building and maintaining relationships with customers
- Managing support cases
Health & Safety (applicable to all roles)
- Duty of care for yourself and others
- Accountable for role modelling safe working practices and behaviours.
- Responsible for the proactive reporting and escalation of health and safety issues and concerns as appropriate.
- Experience in customer service and/or sales role
- Strong attention to detail
- Excellent time management and prioritising skills
- Excellent team player with strong written and verbal communication skills
- Good all-round IT Skills
- Excellent telephone manner
- Adept at learning (we have a database of over 2000 product codes)
Due to our location, you must be able to travel to the office.
**Salary**: From £21,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Ely, CB6 2AZ: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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