Customer Service Administrator

6 months ago


Ely, United Kingdom Monkfield Reptile Full time

**The Role/Opportunity**

Monkfield Reptile are a well-established market leader in live food, reptiles and reptile products serving the pet industry globally.

A new position is available for a Customer Service Administrator. This is an exciting opportunity to work within the Customer Service Team in a growing business based near Ely with opportunity for future progression. Prior experience in customer Service is essential.

**Key Responsibilities**
- Work closely within an established team to meet daily deadlines
- Processing sales orders
- Building and maintaining relationships with customers
- Managing support cases

Health & Safety (applicable to all roles)
- Duty of care for yourself and others
- Accountable for role modelling safe working practices and behaviours.
- Responsible for the proactive reporting and escalation of health and safety issues and concerns as appropriate.
- Experience in customer service and/or sales role
- Strong attention to detail
- Excellent time management and prioritising skills
- Excellent team player with strong written and verbal communication skills
- Good all-round IT Skills
- Excellent telephone manner
- Adept at learning (we have a database of over 2000 product codes)

Due to our location, you must be able to travel to the office.

**Salary**: From £21,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Ely, CB6 2AZ: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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