Aftersales Administrator

9 months ago

Ely, United Kingdom Thurlow Nunn Standen Full time

We are seeking an enthusiastic individual with excellent customer service and administration skills to join us as an Aftersales Administrator at our Littleport branch.

The main purpose of the role is to provide general administration support to the Service and Parts departments.

**Key Accountabilities**

Compilation of departmental documentation to support company policies and procedures

Data inputting, typing, filing, photocopying

Reception cover as and when required

Completion and submission of warranty claims

Compliance with manufacturer warranty procedure

Collating technician timesheets and job cards, inputting info onto system

Creation of service department invoices

Preparing quotations

Answering telephone calls to service dept and directing as appropriate

Contacting customers to arrange collection/delivery of machines

Contacting customers to investigate overdue accounts, communicate departmental promotions/out of season discounts, evaluate customer service etc

Managing PPE kit allocation and cleaning contract

Distribution of Health & Safety bulletins, filing of compliance records etc

As a family owned business we have strong values which we encourage our colleagues to demonstrate at all times; Professional, Trust, Respect, Caring and Together.

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