Customer Service Advisor

7 months ago


Chadderton, United Kingdom RSD Recruitment LTD Full time

**Customer Service Advisor - Triage Orders**

**Chadderton**

**£25,000**

As a **Customer Service Advisor **you will be responsible for our CRM system and aligning all requests to the relevant queues and dealing with queries. Ensure the end-to-end process from quotations, orders, bookings, variations, changeovers, completions, and invoicing are accurate and completed in a timely manner. Provide support function to sales, operational, masterdata and finance teams.

**Key Responsibilities**:

- Point of contact for customers responding within agreed timescales and delivering customer expectations to keep their properties safe and secure
- Working closely with colleagues throughout the business providing daily support where required
- Develop and maintain an excellent knowledge of all the products and services offered
- Capture all customer sales, site and billing contact names, addresses and phone number
- Record the accurate customer account and suboffice for each individual customer request
- Understand and record accurate customer scope of works
- Accurate administration of quotes, customer purchase orders, order variations, changeovers and order completions

**What we are looking for**:

- Strong customer service experience in a fast-paced environment
- Strong interpersonal and communication skills - oral, written and listening
- Excellent organisational skills with the ability to prioritise daily tasks and good multi-tasking skills aligned to role needs
- Able to work under pressure and to tight deadlines
- Competent in the use of Microsoft products

Pay: £25,000.00 per year

**Benefits**:

- Company car
- Company pension
- Employee discount
- Free or subsidised travel
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: TRO/V PS/JE



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