Customer service Advisor
1 week ago
Job Title: Customer Service Advisor
Location:
North West England, Greater Manchester, Chadderton
Job Type:
Permanent, Full-Time
Primary Industry:
Customer Service and Call Centres
Salary:
£25,000 per annum
Job Duties:
Handling customer inquiries and resolving issues via phone, email, and chat
Providing excellent customer service and maintaining a positive customer experience
Processing orders, returns, and exchanges efficiently and accurately
Updating customer accounts and maintaining accurate records
Collaborating with other team members to ensure customer satisfaction
Required Qualifications:
Excellent communication skills, both verbal and written
Strong problem-solving abilities
Ability to work well under pressure and in a fast-paced environment
Attention to detail and accuracy
Education:
Minimum of GCSEs or equivalent qualifications
Experience:
Prior experience in a customer service role is preferred
Knowledge and Skills:
Proficiency in using customer service software and systems
Understanding of customer service principles and practises
Ability to multitask and prioritise tasks effectively
Preferred Qualifications:
Additional certifications in customer service or related field
Experience in a call centre environment
Working Conditions:
Office-based role in a busy call centre environment
Standard working hours with occasional weekend shifts
May require handling challenging customer interactions
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