Customer service Advisor

1 week ago


Chadderton, United Kingdom CV-Library Full time

Job Title: Customer Service Advisor

Location:

North West England, Greater Manchester, Chadderton

Job Type:

Permanent, Full-Time

Primary Industry:

Customer Service and Call Centres

Salary:

£25,000 per annum

Job Duties:

Handling customer inquiries and resolving issues via phone, email, and chat
Providing excellent customer service and maintaining a positive customer experience
Processing orders, returns, and exchanges efficiently and accurately
Updating customer accounts and maintaining accurate records
Collaborating with other team members to ensure customer satisfaction

Required Qualifications:

Excellent communication skills, both verbal and written
Strong problem-solving abilities
Ability to work well under pressure and in a fast-paced environment
Attention to detail and accuracy

Education:

Minimum of GCSEs or equivalent qualifications

Experience:

Prior experience in a customer service role is preferred

Knowledge and Skills:

Proficiency in using customer service software and systems
Understanding of customer service principles and practises
Ability to multitask and prioritise tasks effectively

Preferred Qualifications:

Additional certifications in customer service or related field
Experience in a call centre environment

Working Conditions:

Office-based role in a busy call centre environment
Standard working hours with occasional weekend shifts
May require handling challenging customer interactions



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