Customer Service Administrator
5 months ago
Reporting to the Customer Service Manager, the main objective of this role is to provide good levels of Customer service to the UK and Export markets with a view to improving efficiency and the Customer experience.
**Key responsibilities**:
- To service UK and Overseas Customers
- To manage enquiries relating to prices, stock availability, samples, shipping, and delivery.
- To develop sufficient technical knowledge to assist the Customer.
- To raise Quotations and interpret customer orders into the system.
- Handle Customer stock checks.
- To pay attention to the customers’ complex/specific requirements.
- Maintain database figures and generate reports.
- Continually monitor all outstanding orders and in conjunction with the Customer Service Manager, maintain constant pressure on the internal organisation to ensure optimum service to our customers.
- Support external sales team, Agents and Distributors and keep them informed.
- Monitor credit control issues and chase customers for payment when required.
- Work in conjunction with the Purchasing, Planning & Production department to ensure stock levels are maintained.
- Work closely and communicate well with all internal departments.
- To contribute and share ideas to continuously improve current processes.
- Ad hoc duties as required.
**Skills and Experience**:
- Strong background in Customer Service
- Excellent communication with customers overseas, as well as in the UK
- Excellent telephone manner
- Approachable and good interpersonal skills
- Problem solving and finding solutions.
- Attention to detail, ability to work calmly under pressure and using your own initiative.
- Excellent computer skills: Outlook, word, excel, and power point.
- A flexible and adaptable team member
**Job Types**: Full-time, Permanent
**Salary**: From £12.00 per hour
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Chadderton (required)
Ability to Relocate:
- Chadderton: Relocate before starting work (required)
Work Location: In person
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