Customer Service Specialist

6 days ago


Chadderton, United Kingdom The Recruitment Fix Full time

Monday - Friday Days
- Comp Salary + Excellent Benefits
- Technical Manufacturer with Global Presence
- Great Career Opportunity

Our client is a global manufacturing company and a market leader that supplies specialist products to environmental, aerospace and marine markets. Their growth forecast for the future is very impressive and to compliment this we are recruiting for an experienced Customer Service Specialist to join their busy team.

Reporting to the Customer Service Manager, the main objective of this role is to service UK and Export customer enquiries with a view to improving efficiency and service

**Key Responsibilities**:

- To service UK and Export customer enquiries relating to prices, availability and delivery, and develop sufficient technical knowledge to assist them in their choice
- Interpret customer orders and deal with customer enquiries
- Raise quotes
- Handle customer stock checks
- Maintain data base figures and generate reports
- Continually monitor all outstanding orders and in conjunction with the Customer Service Manager, maintain constant pressure on the internal organisation to ensure that we offer the optimum service to our customers
- Support external sales team, Agents and Distributors and keep them informed
- Monitor credit control issues and chase customers for payment whenrequired

**Skills & Experience**
- Educated to GCSE level qualification
- Strong background in Customer Service
- Approachable and good interpersonal skills
- Excellent telephone manner
- Attention to detail, ability to work calmly under pressure and using your own initiative
- Excellent computer skills, word, excel, power point and outlook
- A flexible and adaptable team member

Hours of work are Monday to Friday and salary is negotiable depending on experience. This is an excellent opportunity to join a successful company that can offer continued career development.

To apply, in confidence, please send your CV to Chris Chambury at The Recruitment Fix.

**Job Types**: Full-time, Permanent

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Reference ID: TRF5008


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