Customer Experience Specialist
7 months ago
**Customer Experience Specialist**
We are looking for somebody to help us to continue to create that first-rate experience for each and every one of our customers, somebody with a positive outlook, strong communication skills and a natural desire to help.
**Salary/Working Hours**
- This is a full-time, permanent, office based position.
- Working hours are 8:30am - 5:00pm Monday to Thursday and 8:30am - 4:30pm Friday.
- Salary is up to £26k DOE (this will reflect experience and will be discussed during interview).
**Role Responsibilities**
- Reporting to the Customer Service Manager, you will join part of team focused on providing an exceptional service to our customers, ensuring they receive full support via a wide range of platforms.
- Acting as first point of contact for the customers, supporting with queries and providing solutions in a senior capacity.
- Ticket management, distribution of tickets to a team of Advisors and management of orders.
- Ensuring that all correspondence between yourself and the customer is read thoroughly and replied to in line with our brand tone and language.
- Establishing and fully understanding the root cause of issues and advising customers on the best action to take for resolution.
- Updating customer records.
- Problem and query resolution including evaluating assembly/mechanical issues with reference to instruction manuals.
- Dealing with returns including booking in collections and monitoring.
- Liaising with carriers and manufacturers to problem solve and dispute resolution.
- Providing customers with advice on the Consumer Rights Act and Online4baby’s return terms and conditions (training will be provided).
- Keeping track of out of stocks and alerts on the system.
- Capturing all relevant information, ensuring that clear notes are left on the system.
- Using voice note and video calls to ensure a fully personalised service.
- Working towards targets set by the Customer Service Manager.
**Experience & Skills**
We are looking for somebody with a natural instinct to help, a people person who is great at building rapport and trust who can think on their feet. Somebody who can give customers a personal approach with the confidence that they will get to the root of the problem while showing empathy and resilience.
**Required skills include**:
- Experience of working in a fast-moving customer service role.
- Competency in complaints resolution.
- Knowledge of Consumer Rights Act.
- Target driven with the confidence to reach set KPI’s/targets.
- IT proficient (including Microsoft Word and Excel) with the ability to learn new technologies quickly.
- Knowledge of Zendesk, Freshdesk or other helpdesk software.
- Willingness to learn products and specifications within our portfolio.
- Natural multi-tasking ability to react to changes in priorities and workload to meet deadlines.
- Excellent attention to detail.
- Ability to quickly identify issues and implement solutions.
**Who Are We?**
A pure play ecommerce retailer specialising in selling an unrivalled range of nursery products with over 30 years’ experience. We have delighted over 1 million customers with exceptional service backed up with “Excellent” Trust Pilot ratings and pride ourselves on providing only the best quality baby products at the best prices for our customers. Award winning, we stock a huge range of products from leading brands including Joie, Mamas & Papas, Cybex, Puggle, Chicco, Snuz, Ickle Bubbaand Cosattoto name a few.
**Why Work Here?**
We have experienced incredible growth and our team has more than doubled in size, there are no signs of us slowing down anytime soon making it an incredibly exciting time to join us.
**Where Are We?**
Close to Junction 22 of the Manchester orbital route of the M60 and the A62, which is the main road from Manchester to Oldham. The nearest tram/train stations are Hollinwood and Moston. We are in a convenient and desirable location for people commuting to work from surrounding areas.
**What Do We Offer?**
We know as a company how much our employees contribute to the success of our business, after all we would not be where we are without them. To show our appreciation we offer company benefits along with extensive progression opportunities.
- Free parking.
- Staff discount.
- Friendly, team orientated environment.
- Extensive progression opportunities.
- Genuine responsibility from day one.
- Exciting and fast-paced working environment.
- Social events.
- Sick pay scheme.
- Generous holiday allowance.
- Pension (after probation).
- Birthday day off.
We have a creative and energetic workplace where no 2 days are the same. A fast-paced culture where ideas are listened to, and every team member is encouraged to be the best they can be.
**Sound like the kind of role you are looking for?**
** STRICTLY NO AGENCIES **
**Salary**: Up to £26,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free park
-
Customer Service Specialist
4 days ago
Chadderton, United Kingdom The Recruitment Fix Full timeMonday - Friday Days - Comp Salary + Excellent Benefits - Technical Manufacturer with Global Presence - Great Career Opportunity Our client is a global manufacturing company and a market leader that supplies specialist products to environmental, aerospace and marine markets. Their growth forecast for the future is very impressive and to compliment this we...
-
Customer Engagement Specialist
2 weeks ago
Chadderton, Oldham, United Kingdom Viking Full timeAbout VikingViking is seeking a skilled Customer Engagement Specialist to play a key role in driving business growth through effective customer management.You will be responsible for building and maintaining strong relationships with existing customers, identifying new business opportunities, and developing tailored sales strategies to meet customer needs.We...
-
Customer Advisor
1 day ago
Chadderton, United Kingdom Jobwise Ltd Full time**If youd like to work for long established company that is truly the market leader in their field and offers great benefits including holidays that increase to 26 days plus bank holidays and an attendance bonus, this could be the role for you! Thisfabulous company in Royton is looking for an experienced Customer Advisor to join their existing customer...
-
Technical Account Setup Specialist
4 weeks ago
Chadderton, Oldham, United Kingdom Viking Full time**Job Overview:** Technical Account Setup SpecialistWe are looking for a skilled Technical Account Setup Specialist to join our team at Viking. In this role, you will be responsible for managing the technical setup of accounts and ensuring a seamless integration with our eBusiness teams.The successful candidate will have experience in technical account...
-
Customer Service
2 days ago
Chadderton, United Kingdom Jobwise Ltd Full time**About this role** - Processing orders - Dealing with payments and handling sensitive information - Advising customers of products and services available - Dealing with enquires and complaints to resolution - Building rapport with customers - General administrative duties **Essential skills & Experience** - Previous experience within a telephone based...
-
Key Performance Parts Specialist
3 weeks ago
Chadderton, Oldham, United Kingdom CV-Library Full timeJob Title: Key Performance Parts SpecialistLocation: Lotus RecruitmentAbout the Role:We are seeking an experienced and highly skilled Key Performance Parts Specialist to join our team at Lotus Recruitment. As a Key Performance Parts Specialist, you will be responsible for providing exceptional customer service while maintaining accurate records of vehicle...
-
Customer service Advisor
3 weeks ago
Chadderton, United Kingdom Kingdom People Full timeJob Title: Customer Service Advisor Location: North West England, Greater Manchester, Chadderton Job Type: Permanent, Full-Time Primary Industry: Customer Service and Call Centres Salary: £25,000 per annum Job Duties: Handling customer inquiries and resolving issues via phone, email, and chat Providing excellent customer service and maintaining a...
-
Customer service Advisor
3 weeks ago
Chadderton, United Kingdom CV-Library Full timeJob Title: Customer Service Advisor Location: North West England, Greater Manchester, Chadderton Job Type: Permanent, Full-Time Primary Industry: Customer Service and Call Centres Salary: £25,000 per annum Job Duties: Handling customer inquiries and resolving issues via phone, email, and chat Providing excellent customer service and...
-
Project Delivery Specialist
2 weeks ago
Chadderton, Oldham, United Kingdom Viking Full timeJob Title: Project Delivery SpecialistViking is looking for an experienced Project Delivery Specialist to join our team and drive success.The annual salary for this role is £60,000 - £70,000, dependent on experience.About the Role:To manage projects from initiation to completion, ensuring timely delivery.Collaborate with cross-functional teams to achieve...
-
HGV Delivery Specialist
2 weeks ago
Chadderton, Oldham, United Kingdom Sunbelt Rentals Careers Full timeJob OverviewSunbelt Rentals Careers invites applications for an HGV Delivery Specialist position, offering a unique blend of driving experience and customer interaction.As a key member of our team, you will be responsible for delivering and collecting plant hire equipment, ensuring safe operation and providing exceptional customer service.To excel in this...
-
Customer Service Administrator
7 months ago
Chadderton, United Kingdom JP Recruitment Agency LTD Full timeReporting to the Customer Service Manager, the main objective of this role is to provide good levels of Customer service to the UK and Export markets with a view to improving efficiency and the Customer experience. **Key responsibilities**: - To service UK and Overseas Customers - To manage enquiries relating to prices, stock availability, samples,...
-
Customer Service Administrator
7 months ago
Chadderton, United Kingdom Mpeople Full timeMpeople Recruitment are currently seeking an enthusiastic and reliable **Customer Service Administrator** on behalf of our replutable client based in **Chadderton, Oldham** (OL9). - Hours: 08:00 - 16:00 Monday to Thursday, 08:00 - 15:30 Friday (35 hours) - Location: Chadderton, Oldham - Salary: £21,000 - £23,000 The Customer Service Administrator will...
-
Customer Service Coordinator
7 months ago
Chadderton, United Kingdom Mpeople Full timeMpeople are excited to be recruiting for our client who are a manufacturing company based in Chadderton Oldham for a Customer Service Coordinator. - **Salary**: £25,000 with an additional bonus - **Hours of work** Monday-Friday 8:30am-5pm - **Holidays**: 2 annual bonus schemes (service bonus & performance bonus), 26 days holiday for the year + bank...
-
Customer Service Advisor
7 months ago
Chadderton, United Kingdom RSD Recruitment LTD Full time**Customer Service Advisor - Triage Orders** **Chadderton** **£25,000** As a **Customer Service Advisor **you will be responsible for our CRM system and aligning all requests to the relevant queues and dealing with queries. Ensure the end-to-end process from quotations, orders, bookings, variations, changeovers, completions, and invoicing are accurate...
-
Customer Service Administrator
6 months ago
Chadderton, United Kingdom 2Fawcett Recruitment Full time**The role: Customer Service Administrator** **Salary: £23,000-£25000** **Location: Chadderton, Oldham** 2fawcett are recruiting for an administrator to join our client in Chadderton on a full-time, permanent basis. **The role and responsibilities**: - Manage day-to-day customer enquiries - Providing order updates - Using ERP systems to establish...
-
Customer Order Processor
2 days ago
Chadderton, United Kingdom Page Personnel Full timeGreat working patterns! - Immediate start! **About Our Client**: Based in Chadderton, Manchester. This client is a manufacturing business and are looking for a Customer Order Processor to join on a 3 month basis! **The responsibilities of the Customer Order Processor will include but not limited to**: - Work collaboratively across the business to ensure...
-
Automotive Support Specialist
3 weeks ago
Chadderton, United Kingdom Lotus Recruitment Full timeAbout the Role:Lotus Recruitment is seeking a skilled Automotive Support Specialist to join our team in Chadderton. As a key member of our operations team, you will be responsible for supporting the movement of vehicles across the UK.Key Responsibilities:* Collecting vehicles from parking compounds and returning them to customers* Cleaning and preparing...
-
Customer Order Processor
7 months ago
Chadderton, United Kingdom Page Personnel Full time3 - 6 month temp role with the possibility of being made perm - No weekends **About Our Client**: The company is a prominent figure in the industrial/manufacturing sector with a global presence, employing over 10,000 staff. Operating in Oldham, they are committed to producing premium quality products and delivering exceptional service to their extensive...
-
Customer Service Administrator
7 months ago
Chadderton, United Kingdom Mpeople Full timeMpeople Recruitment have a fantastic new opportunity for a **Customer Service Administrator** to join a well-established market-leading business based in **Chadderton, Oldham**. - **Location**:South Chadderton, Oldham (OL9) - **Salary**: In the region of £25,000 dependent on experience - **Hours**:8am - 4pm, Monday to Friday **Duties would include but not...
-
Motor Vehicle Parts Specialist
2 weeks ago
Chadderton, Oldham, United Kingdom VTA Recruitment Ltd Full timeJob OverviewVTA Recruitment Ltd is seeking a highly skilled Motor Vehicle Parts Specialist to join their team in the motor industry. Based in Chadderton, Oldham, this role offers an excellent opportunity for a motivated individual to excel in a dynamic environment.The successful candidate will be responsible for assisting customers with their vehicle parts...