Customer Service Advisor
3 days ago
**Customer Service Advisor**
**Basic: £22,000 per annum**
**Location: Leyland - fully office based**
**Days: 5 days per week (1 Saturday OR Sunday plus a day off during the week)**
**Hours: 09:00 - 17:00 Monday to Friday, 08:00- 14:00 Saturday and 6:00 - 12:00 Sunday (90% of the time, you will be working Saturdays rather than Sundays, but you will know each week)**
**Start Date: ASAP**
**Terms:Full-time, permanent position**
To act as the primary contact with the Customer network. This will involve putting in new orders onto the system. You will have roughly 30 accounts allocated to you. If an Area Sales Rep is in a meeting, with a customer etc, it will be up to you to lookafter the customer and advise them of any late deliveries, if you can move their delivery sooner, to let them know of any new products, to ensure their order is correct and going ahead as planned and to keep the customers on board Customers include but arenot limited to; pubs, clubs, hotels, shops and restaurants.
**Responsibilities**
- Dealing with 30-80 calls per week
- Managing enquiries and allocating new & existing enquiries to appropriate teams
- Working with our promotions teams and contacting existing customers about new products, discounts and so on.
- Promote the services we provide.
- Where possible answer basic customer complaints either by telephone or using standard templates and/or good telephone techniques.
- Investigate all customer complaints, summarising job history and Company involvement and forward to appropriate Manager for action.
- At all times be aware of, and adhere to, the requirements of the Company’s Health and Safety Policy
- Carry out ad hoc duties as required.
**Experience**
- Previous experience within a Customer Service & Sales environment preferred.
- Excellent communication skills (written and spoken) enabling effective rapport with customers and colleagues
- First class telephone skills - polite manner, customer responsive attitude.
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