Head of Product

4 days ago


Remote, United Kingdom Masabi Full time

**About Masabi**:
At Masabi, we are helping to make cities better places to live, work, and visit by enabling seamless, frictionless journeys on public transport systems. We are a SaaS company developing a fare collection platform that allows people to buy and present tickets for public transit on their mobile phones or by tapping a bank card or smart card to travel.

We believe a new fare payments system allowing passengers to tap and ride without needing to buy a ticket or understand fares should be available to every passenger and every transit agency around the globe, without prohibitive costs or taking years to deliver, helping people move seamlessly from A to B.

Join us on this exciting ride as we build the transit technology ecosystem of tomorrow.

*
The Role: *
We’re looking for a Head of Rider Experience Products to own the products and integrations that Masabi builds to make riding transit an easy and enjoyable experience for our global users.

The primary focus for this role will be Masabi’s app, web portal, and partner integrations across the broader mobility space, with a broader view of the rider's experience across our platform as they plan, use, and pay for transit and mobility services, interacting with both digital and physical channels.

Using a deep understanding of the diverse transit riders and agencies we serve, and working with internal and external partners, you will work on developing a roadmap that creates new value for riders, agencies, and the Masabi business.

*
Location: *This role is available in London (hybrid) or UK (remote)

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Responsibilities: *
- Define the product vision for the Rider Experience area, identifying near and long-term initiatives to build your product roadmap
- Set the overall strategy for Masabi Rider Experience products and partnerships, defining the product offerings that agencies need (as well as those they don’t even know they need) and working with customer-facing teams on go-to-market approaches
- Use your experience with transit apps and data as well as customer experience enablement to innovate on rider journeys and agencies’ ability to serve and engage with them, identifying opportunities to drive ridership, satisfaction, and adoption
- Develop a deep understanding of the marketplace for rider experience technology, including transit rider needs and challenges, and emerging trends and technologies
- Understand the specific needs and opportunities of target markets and segments in a diverse global context
- Identify, evaluate, and execute partnership opportunities that enhance the Rider Experience, managing relationships with current and future partners for your area
- Oversee successful delivery across your product area, and support notable launches that result in enhanced client and rider adoption and satisfaction
- Manage complex cross-functional dependencies with product and engineering leaders to ensure a holistic approach across the portfolio and take the lead on advocating for the rider experience across the product portfolio
- Build and foster a strong team culture with a focus on execution and results, and provide direct leadership to product managers in the Rider Experience product area

*
About You: *
- Solid B2B and B2C product management experience at a global scale, ideally in transit and/or payments
- Experience with people management, including mentoring and guiding product managers
- Obsessed with creating magical customer experiences and able to do it at scale, preferably in a transit or payment product context
- A commercial mindset with a clear track record of delivering innovative and high-value solutions to hard problems
- Data hungry, and experienced at getting and analysing the data required to make evidence-based decisions that drive the right outcomes for our customers and business
- Successfully launched new apps with high volume and positive customer response in the market in the past, and have managed multiple sizeable product lines
- Experience working in fast-paced, high-growth organisations
- Technology savvy, with exposure to front-end web and mobile development approaches, data and analytics, integration and data standards, and customer experience technology

*
Some of our benefits: *
- Competitive salary package
- 25 days of holiday per year plus the option to buy another 5 days pro-rated
- Private Healthcare via AXA including pre-existing conditions and mental health
- Life Insurance
- Choice of workstation
- Flexibility to work from home whenever you need to and flexible working hours (we are currently operating either fully remote or in a hybrid mode, please see Remote Working Policy below for more details)
- Ability to work for up to 3 months per year from any country in the world
- Pension scheme
- Training allowance of up to £1000 per year
- £200 annual allowance for any home office need or improvement
- Enhanced family leave pay
- Onsite/video yoga classes
- Cycle to work scheme
- Unlimited s



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