Workforce Systems Lead

7 months ago

Manchester, United Kingdom The Christie NHS Foundation Trust Full time

The Christie Workforce Transformation and Systems Team are looking for an individual with a passion for Workforce Systems and transactional HR.

In return you can expect to work in a supportive and engaged team environment, with a management team who will enable you to broaden your experience and develop a wide range of skills.

All flexible working arrangements will be considered and applicants are invited to make informal contact, should they wish to discuss the role and its remit further.

The post holder is responsible for providing leadership for all HR Systems activity and for management of the Workforce Systems Team to ensure that the service to all employees is high quality.

The post holder will be responsible for the development and successful implementation and integration of all HR systems, enabling comprehensive reporting, administration, training, and support. The post holder will be responsible for overseeing system access at both local levels, primarily through ESR, and national level through the care identity service.

Through utilising the functionality within HR systems and taking a digital first approach the post holder will drive and enable supporting the digitisation of the Workforce agenda in line with the NHS people plan.

Key relationships will be with the Mandatory Training Manager to ensure that Workforce systems are set up to support the delivery of the Trust’s Statutory and Mandatory training offering, and outsourced Payroll as the primary contact regarding major payroll activity and developments.

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

DUTIES AND RESPONSIBILITIES

Strategy
- Responsible for being the senior adviser in relation to use of workforce information and systems. Collaborate effectively with other functions within the wider HR team and Trust, to strategically drive the service and utilisation of HR systems
- Participate in the development and transacting of the Workforce plan with responsibility for ensuring Workforce systems are set up to support the education and development of staff.
- Participate in the development, exercising, maintaining and reviewing of business continuity plans.
- Responsible for creating a continuous improvement culture for the team and driving through change at a fast moving pace.

HR Systems and Processes
- Responsible for providing specialist advice to managers and staff on all aspects of HR systems and processes, and act as a specialist in the field, interpreting and giving advice on national and local terms and conditions, and policies to all mangers within the Trust, as required
- Responsible as the point of escalation for HR systems and processes, providing effective advice and support in a timely and pro-active manner to managers and providing solutions to complex queries including system, essential training and pay related. To tactfully handle complaints and escalating serious issues as appropriate
- Responsible for developing and maintaining local protocols detailing the key processes in maintaining the system administration of the HR systems
- Responsible for communicating effectively both internally and externally regarding the HR systems and resource function, ensuring continuity and quality throughout each step of the process
- Liaising with Digital Services and the system suppliers, with regards to any system update and informing the relevant individuals and providing training accordingly
- To act as an expert adviser on system queries from users offering support and guidance as necessary including the reporting of system faults to the systems suppliers for action and resolving these in a timely manner
- Investigate systems issues/errors and ensure that these are identified, logged and rectified through relevant helpdesk
- Manage system upgrades including assessment of functionality change, testing, communications, supplier liaison, implementation co-ordination and training. Deal with complex queries escalated from system managers
- To provide support and guidance on report development and production to ensure all information reporting for the organisation is effective and valuable

Lead on the ESR IAT, ens

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