Market Engagement Lead

3 months ago

Birmingham, United Kingdom RICS Full time

Responsible for supporting RICS with the successful delivery of a blended engagement programme

The Market Engagement Lead will increase the relevance and influence of RICS amongst its members
by capturing market-specific member insights that inform our plans and ensure regular, impactful
communication flows to members. The Market Engagement Lead is a trusted ambassador who
oversees interaction with our boards whilst building and maintaining a network of influential members
from across their markets.
Please note, this role will include travel to cover the Midlands and South West areas.

**Key Achievements & Responsibilities**
- Gather and provide strategic insight to central teams regarding product and service demands from members
- Work collaboratively with other Member Engagement Leads to drive and deliver a blended communication and engagement plan aimed at engaging RICS professionals, key stakeholders and other industry related professionals.
- Manage the relationship with the Regional and National Boards ensuring activities and objectives are aligned to the RICS Corporate Goals
- Work with the Corporate Communications and Global Engagement teams to ensure a regular flow of information is shared with, and consumed by, Members in each of their markets.
- Work with the Public Affairs and Thought Leadership teams to ensure members are aware of and are connected to our influencing and advocacy work.
- Support the delivery of the RICS UK Awards by managing a selected group of UK judges and manage the process of identifying regional award winners
- Respond to all enquiries from RICS Professionals within your region and use the matrix structure effectively to identify colleagues who can support you and the member
- Identify opportunities to implement new ways of building member engagement and work with the relevant functional leadership teams across the organisation to execute those ideas

Expected Outcomes
- #1 Success Measure = Rising Member Engagement scores across the market, as measured by Member Engagement Corporate Objective and other lead indicators
- Clear market-specific member engagement plans that can be shared with and are committed to by relevant stakeholders across the matrix structure
- Coordination and delivery of action plans by teams from respective horizontals of the matrix structure to deliver total member engagement solutions specific to each market

**Experience Required**
- Ability to assess and distil market insight and formulate strategic plans based on that insight
- Exceptional communication and presentation skills and ability to instil confidence in senior stakeholders
- Innovative and creative approach to problem solving
- Relevant market knowledge relating to industry, culture, economy
- Strong knowledge of the directorate activities across RICS
- Highly developed strategic influencing skills, with the ability to drive solutions and service deliverables through others
- Strong EQ / people skills, natural collaborator
- Demonstrable evidence of building and developing strong, trusted relationships, internally and externally
- Excellent skills in identifying innovative, solution-based propositions to deliver high impact results
- Able to communicate effectively in writing, orally and with strong presentation and influential skills
- Demonstrate ability to operate in a matrix structure and international environment
- Confident and motivated self-starter with a flexible and agile approach
- Demonstrable track record of personal development in a high challenge high support environment
- Line management experience desirable

**Additional Information**
- Who Are We?
As a globally recognised professional body, everything we do is designed to effect positive change in the built and natural environments. Through our respected global standards, leading professional progression and our trusted data and insight, we promote and enforce the highest professional standards in the development and management of land, real estate, construction and infrastructure. Our work with others provides a foundation for confident markets, pioneers better places to live and work and is a force for positive social impact. With over 134,000 highly qualified trainees and professionals, and offices in every significant financial market, we are ideally placed to influence policy and embed our standards within local marketplaces in order to protect consumers and businesses. In doing so, we can innovate and progress the development of spaces and places so they are fit for future generations, in addition to the challenges faced in the present.

**Benefits**:

- Hybrid Working (typically 60% office based)
- Private Medical Insurance
- Income protection
- Life assurance
- Aviva Group Personal Pension (matched to 9%)

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