Helpdesk Administrator

6 months ago


Edinburgh, United Kingdom SK Chase Ltd Full time

SK Chase is seeking a full-time **Help Desk administrator** based in our office in Edinburgh’s West End. The role offers hybrid working, with the option of working both in the office and at home.

**ABOUT SK CHASE**

SK Chase pioneered digital gift voucher technology over 20 years ago & continues to transform luxury hotels gift voucher performance with our software & service. We pride ourselves on providing outstanding service to our 600+ clients based in the UK and overseas.

**HELP DESK ADMINISTRATOR**

You will enjoy having a diverse range of tasks and working in a small, friendly, and efficient team, the majority of whom work remotely.

We will provide comprehensive training so that you have in-depth product knowledge of our gift voucher software and the other systems we use, so that you are able to support our customers with their questions and issues relating to the system. You don't need to possess prior experience in the systems used.

**TASKS INCLUDE**:

- Creating logins for new users/helping with any login queries.
- Liaising with your colleagues in remote teams via Salesforce/Slack and Zoom.
- Loading gift voucher experiences on behalf of our hotel clients.
- Creating campaigns on behalf of clients for key gifting dates such as Black Friday and Christmas.
- Adding Google Analytic tracking code to clients’ sites.

Systems used include:
Bespoke Content Management Systems, Salesforce (CRM System), Opayo, Stripe, Photoshop, Premiere Pro, Gmail and G Suite (google docs, google sheets), Microsoft Word & Excel, Navigate phone system

***
- **Help Desk** - Support
- **Salary**: £25,000 per annum
- **Location**: Office based (west-end Edinburgh) and the option of working remotely.
- **Work hours**:Monday to Friday, 9 am to 5 pm, with a one-hour lunch break. Flexible working options are available after the probation period.
- **Reporting to**: Head of Helpdesk
- **Contract**: 12-month fixed term contract with a 6-month probationary period, with the possibility of becoming a permanent position.

**Job Types**: Full-time, Temp to perm, Graduate
Contract length: 12 months

Pay: Up to £25,000.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Company pension
- Employee mentoring programme
- Enhanced maternity leave
- Flexitime
- Health & wellbeing programme
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- No weekends

Work Location: Hybrid remote in Edinburgh



  • Edinburgh, United Kingdom Mitie Full time

    **Job Title**: Helpdesk Administrator Apprentice **Hourly Rate of Pay**: £16,000 **Contract**: Fixed Term Contract **Type of Employment**: Full Time **Hours**: 40 hours per week **Location**: The Scottish Parliament, Holyrood Road, Edinburgh, Edinburgh, Scotland, EH99 1SP We are looking for a Helpdesk Coordinator to join our team. You should be capable of...


  • Edinburgh, United Kingdom Scottish Borders Council Full time

    Job Details Grade: 5A Hourly Rate: £13. - £14. Salary: £.90 - £.15 per annum Contract Duration: Temporary until 30/09/ or earlier return of post holder Hours: 35 Please note interviews will be held Wednesday 18th December . Role Purpose Are you looking for a job in HR Administration where you will be kept busy and be part of a team...

  • Helpdesk Coordinator

    5 months ago


    Edinburgh, United Kingdom JCL Maintenance Ltd Full time

    At JCL Maintenance we provide reactive maintenance to retail and commercial clients nationwide, we are a relatively new business and due to expansion are looking for a full time, helpdesk coordinator to join our small and growing team. Reporting directly to the helpdesk manager working from our new offices at Fort Kinnaird. The helpdesk coordinator role...


  • City of Edinburgh, United Kingdom Scottish Borders Council Full time

    Job DetailsGrade: 5A Hourly Rate: £13.- £14.Salary: £.90 - £.15 per annum Contract Duration: Temporary until 30/09/ or earlier return of post holder Hours: 35 Please note interviews will be held Wednesday 18th December .Role PurposeAre you looking for a job in HR Administration where you will be kept busy and be part of a team who are responsible for...


  • Edinburgh, United Kingdom Mitie Full time

    **Job Overview** The Apprentice Helpdesk Co-Ordinator will assist the Helpdesk Co-Ordinators to efficiently manage the overall daily activity of the engineering team as the tasks come through. Using software, you will assist with the allocation of jobs to the onsite engineering team** and specialist suppliers**. **Main Duties** - To assist with the...

  • Helpdesk Operative

    6 months ago


    Edinburgh, United Kingdom Aramark Full time

    **Your Aramark journey starts here**: Are you looking to work in a busy environment as part of a team delivering a service? Are you looking for a challenge on a permanent basis? Have you got experience working within administration or data entry? Do you want to join a cracking team and a business that has opportunities across the UK? We are currently...

  • Helpdesk Operative

    6 months ago


    Edinburgh, United Kingdom Aramark Full time

    **Your Aramark journey starts here** Are you looking to work in a busy environment as part of a team delivering a service? Are you looking for a challenge on a permanent basis? Have you got experience working within administration or data entry? Do you want to join a cracking team and a business that has opportunities across the UK? We are currently...


  • Edinburgh, United Kingdom CV-Library Full time

    Contract Administrator - Edinburgh City Centre - £14 P/H  CBW are looking for a dedicated, site based, contract administrator to provide performance reports to the contract manager to ensure 100% compliance against all maintenance, reactive and quoted works tasks. This is a temporary position with the opportunity to go permanent for the right...

  • HR Administrator

    6 months ago


    Edinburgh, United Kingdom Stantec Full time

    Our Stantec HR UK&I team are a passionate team of HR professionals supporting a UK&I region of talented engineers, scientist and functional support staff. We now have an excellent opportunity for a passionate HR Representative / Administrator to join our team. This role sits alongside other HR team members in our office in central Edinburgh, located a short...


  • Edinburgh, United Kingdom CBW Staffing Solutions Full time

    Contract Administrator - Edinburgh City Centre - £31,500 DOE CBW are looking for a dedicated, site based, contract administrator to provide performance reports to the contract manager to ensure 100% compliance against all maintenance, reactive and quoted works tasks. Hours:Monday to Friday8am - 5pm40 Hour weekKey Responsibilities:Understand, anticipate and...


  • Edinburgh, United Kingdom ABM Full time

    **Description**: **JOB TITLE**:Contract Administrator **LOCATION**:St James Quarter, Edinburgh **SHIFT PATTERN**:Monday - Friday **SALARY**:£30,000 - £31,500 **Main Duties & Responsibilities**: To be the dedicated, site based, contract administrator and provide performance reports to the contract manager to ensure 100% compliance against all...

  • System Administrator

    6 months ago


    Edinburgh, United Kingdom University of Edinburgh Full time

    We are recruiting a System Administrator to join the People & Money Service to support the system administration of the University’s Finance and HR processes implemented in our Oracle Fusion based People & Money system. The role of People & Money Systems Administrator is focused on the monitoring and maintenance of the People & Money system, the active...


  • City of Edinburgh, United Kingdom Integral Uk Full time

    Main Duties and Responsibilities To provide a comprehensive and flexible contract administration service to the contract.To maintain concise records of all maintenance activities including PPM/Helpdesk and transactions. To liaise daily with client representatives and support the contract manager Key Responsibilities • To administer all financial and...

  • Project Administrator

    6 months ago


    Edinburgh, United Kingdom Rambøll Full time

    We invite you to bring your experience into play as you support both the Project Management Team as a Project Administrator and the Location Support Team as Location Support Coordinator. To succeed as a Project Support Administrator, you must have proven experience working in a project administration environment and a desire to provide support to a high...


  • Edinburgh, Edinburgh, United Kingdom CBW Staffing Solutions Full time

    Contract Administrator OpportunityWe are seeking a skilled Contract Administrator to join our team at CBW Staffing Solutions in Edinburgh City Centre. This is a site-based role that requires strong communication and organizational skills.Key Responsibilities:Performance Reporting: Provide accurate and timely performance reports to the Contract Manager to...

  • Contract Support

    1 month ago


    Edinburgh, United Kingdom CV-Library Full time

    We are seeking an experience Contract Support Administrator based at a client site in Edinburgh City Centre.  The ideal candidate will have previous experience of working in a similar role coupled with experience of customer service, finance and general administration duties.  This role will be offered on a temporary – permanent basis, paying...

  • Contract Support

    2 weeks ago


    Edinburgh, United Kingdom PRS Full time

    We are seeking an experience Contract Support Administrator based at a client site in Edinburgh City Centre.  The ideal candidate will have previous experience of working in a similar role coupled with experience of customer service, finance and general administration duties.  This role will be offered on a temporary – permanent basis, paying up to...

  • Project Administrator

    6 months ago


    Edinburgh, United Kingdom Ramboll Full time

    Job Description Job Description We invite you to bring your experience into play as you support both the Project Management Team as a Project Administrator and the Location Support Team as Location Support Coordinator. To succeed as a Project Support Administrator, you must have proven experience working in a project administration environment and...


  • Edinburgh, Edinburgh, United Kingdom ABM UK Full time

    ABM UK invites applications for the role of Operations Administrator, focusing on delivering exceptional customer service and driving business growth. As a member of the Contract Administration team, you will work closely with the Contract Manager to ensure seamless performance and compliance across all maintenance, reactive, and quoted works tasks.Your key...


  • Edinburgh, United Kingdom Cross Resourcing Full time

    We are delighted to be working in partnership with our fantastic Legal client to recruit a Part - Time Training Assistant to work in their Edinburgh office. **What you’ll do** - Liaise with the helpdesk - Analysing calls - Provide accurate information and advice on training requirements - Maintain and update training database - Provide assistance with the...