Helpdesk Administrator

3 months ago


Edinburgh, United Kingdom SK Chase Ltd Full time

SK Chase is seeking a full-time **Help Desk administrator** based in our office in Edinburgh’s West End. The role offers hybrid working, with the option of working both in the office and at home.

**ABOUT SK CHASE**

SK Chase pioneered digital gift voucher technology over 20 years ago & continues to transform luxury hotels gift voucher performance with our software & service. We pride ourselves on providing outstanding service to our 600+ clients based in the UK and overseas.

**HELP DESK ADMINISTRATOR**

You will enjoy having a diverse range of tasks and working in a small, friendly, and efficient team, the majority of whom work remotely.

We will provide comprehensive training so that you have in-depth product knowledge of our gift voucher software and the other systems we use, so that you are able to support our customers with their questions and issues relating to the system. You don't need to possess prior experience in the systems used.

**TASKS INCLUDE**:

- Creating logins for new users/helping with any login queries.
- Liaising with your colleagues in remote teams via Salesforce/Slack and Zoom.
- Loading gift voucher experiences on behalf of our hotel clients.
- Creating campaigns on behalf of clients for key gifting dates such as Black Friday and Christmas.
- Adding Google Analytic tracking code to clients’ sites.

Systems used include:
Bespoke Content Management Systems, Salesforce (CRM System), Opayo, Stripe, Photoshop, Premiere Pro, Gmail and G Suite (google docs, google sheets), Microsoft Word & Excel, Navigate phone system

***
- **Help Desk** - Support
- **Salary**: £25,000 per annum
- **Location**: Office based (west-end Edinburgh) and the option of working remotely.
- **Work hours**:Monday to Friday, 9 am to 5 pm, with a one-hour lunch break. Flexible working options are available after the probation period.
- **Reporting to**: Head of Helpdesk
- **Contract**: 12-month fixed term contract with a 6-month probationary period, with the possibility of becoming a permanent position.

**Job Types**: Full-time, Temp to perm, Graduate
Contract length: 12 months

Pay: Up to £25,000.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Company pension
- Employee mentoring programme
- Enhanced maternity leave
- Flexitime
- Health & wellbeing programme
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- No weekends

Work Location: Hybrid remote in Edinburgh


  • Helpdesk Administrator

    3 months ago


    Edinburgh, United Kingdom Mitie Full time

    **Job Overview** The Helpdesk Aministrator, efficiently manages the overall daily activity of the engineering team as the jobs come in on a daily basis. Using the latest scheduling software, manage the delivery of jobs allocated to the engineers. The Helpdesk Administrator will, using the systems and processes, ensure that the correct engineering resource...


  • Edinburgh, United Kingdom Mitie Full time

    **Job Title**: Helpdesk Administrator Apprentice **Hourly Rate of Pay**: £16,000 **Contract**: Fixed Term Contract **Type of Employment**: Full Time **Hours**: 40 hours per week **Location**: The Scottish Parliament, Holyrood Road, Edinburgh, Edinburgh, Scotland, EH99 1SP We are looking for a Helpdesk Coordinator to join our team. You should be capable of...

  • Helpdesk Administrator

    3 months ago


    Edinburgh, United Kingdom ISS Facility Services Full time

    **Contract Support / Coordinator** **Contract: Banking** **Location: Midlothian** **Hours of work: 40** **Contract Type: Permanent** As the Helpdesk Administrator, you will be a valuable member of ISS Facility Services, contributing to one of our esteemed contracts. The central helpdesk is a critical hub for providing diverse solutions to the client,...

  • Helpdesk Coordinator

    3 months ago


    Edinburgh, United Kingdom JCL Maintenance Ltd Full time

    At JCL Maintenance we provide reactive maintenance to retail and commercial clients nationwide, we are a relatively new business and due to expansion are looking for a full time, helpdesk coordinator to join our small and growing team. Reporting directly to the helpdesk manager working from our new offices at Fort Kinnaird. The helpdesk coordinator role...


  • Edinburgh, United Kingdom Innotech Partners Full time

    Job Title: Helpdesk Support SpecialistLocation: EdinburghSalary: £22,000 - £25,000Employment Type: Full-time | PermanentStart Date:ASAPInnotech Partners is partnering with a reputable contractor that excels in the design, installation, and maintenance of electrical, heating, plumbing, fire, and security systems. We are in search of a motivated Helpdesk...


  • Edinburgh, United Kingdom Innotech Partners Full time

    Job Title: Helpdesk Support SpecialistLocation: EdinburghSalary: £22,000 - £25,000Employment Type: Full-time | PermanentStart Date:ASAPInnotech Partners is partnering with a reputable contractor that excels in the design, installation, and maintenance of electrical, heating, plumbing, fire, and security systems. We are in search of a motivated Helpdesk...


  • Edinburgh, United Kingdom Mitie Full time

    **Job Overview** The Apprentice Helpdesk Co-Ordinator will assist the Helpdesk Co-Ordinators to efficiently manage the overall daily activity of the engineering team as the tasks come through. Using software, you will assist with the allocation of jobs to the onsite engineering team** and specialist suppliers**. **Main Duties** - To assist with the...

  • Support Helpdesk

    2 months ago


    Edinburgh, United Kingdom HRC Recruitment Full time

    Customer Support Helpdesk Salary - £23,000 - £26,0000 DOE Would you like the opportunity to work for a top financial services company as helpdesk support? Based in Edinburgh this role offers hybrid working with only 3 days per week spent in the office, 2 days working from home **Specific Role Responsibilities** - Issue Management - analyse,...

  • Helpdesk Coordinator

    22 hours ago


    Edinburgh, United Kingdom Innotech Partners Full time

    Helpdesk CoordinatorInnotech Partners, a leading provider of specialized services for electrical, heating, plumbing, fire, and security systems, is seeking a highly skilled Helpdesk Coordinator to join their team on a permanent full-time basis.About the RoleAct as the primary point of contact for helpdesk inquiries, providing exceptional support to clients...


  • Edinburgh, United Kingdom Innotech Partners Full time

    Helpdesk CoordinatorInnotech Partners, a leading provider of specialized services for electrical, heating, plumbing, fire, and security systems, is seeking a highly skilled Helpdesk Coordinator to join their team on a permanent full-time basis.About the RoleAct as the primary point of contact for helpdesk inquiries, providing exceptional support to clients...


  • Edinburgh, United Kingdom QA Apprenticeships Full time

    **Employer description**: VPZ are the UK's number 1 retailer of quality electronic cigarette and vaping merchandise. We have an exciting opportunity to join our store maintenance support team in Edinburgh and kickstart your career! **Vacancy description**: This is a vital role within VPZ, and you will help the stores run smoothly. As part of your daily...

  • Helpdesk Operative

    3 months ago


    Edinburgh, United Kingdom Aramark Full time

    **Your Aramark journey starts here** Are you looking to work in a busy environment as part of a team delivering a service? Are you looking for a challenge on a permanent basis? Have you got experience working within administration or data entry? Do you want to join a cracking team and a business that has opportunities across the UK? We are currently...

  • Helpdesk Operative

    3 months ago


    Edinburgh, United Kingdom Aramark Full time

    **Your Aramark journey starts here**: Are you looking to work in a busy environment as part of a team delivering a service? Are you looking for a challenge on a permanent basis? Have you got experience working within administration or data entry? Do you want to join a cracking team and a business that has opportunities across the UK? We are currently...

  • HR Administrator

    3 months ago


    Edinburgh, United Kingdom Stantec Full time

    Our Stantec HR UK&I team are a passionate team of HR professionals supporting a UK&I region of talented engineers, scientist and functional support staff. We now have an excellent opportunity for a passionate HR Representative / Administrator to join our team. This role sits alongside other HR team members in our office in central Edinburgh, located a short...


  • Edinburgh, United Kingdom ABM Full time

    **Description**: **JOB TITLE**:Contract Administrator **LOCATION**:St James Quarter, Edinburgh **SHIFT PATTERN**:Monday - Friday **SALARY**:£30,000 - £31,500 **Main Duties & Responsibilities**: To be the dedicated, site based, contract administrator and provide performance reports to the contract manager to ensure 100% compliance against all...


  • Edinburgh, United Kingdom QA Apprenticeships Full time

    **Employer description**: VPZ are the UK's largest e-cigarette & vaping retailer with over 150 stores nationwide! Their friendly and supportive staff are looking for two new apprentices to join their growing maintenance team, either supporting existing stores or setting up new stores. Salary - £14,000 per annum Working hours - 42.5 per week, 9am to...

  • System Administrator

    3 months ago


    Edinburgh, United Kingdom University of Edinburgh Full time

    We are recruiting a System Administrator to join the People & Money Service to support the system administration of the University’s Finance and HR processes implemented in our Oracle Fusion based People & Money system. The role of People & Money Systems Administrator is focused on the monitoring and maintenance of the People & Money system, the active...

  • Project Administrator

    3 months ago


    Edinburgh, United Kingdom Rambøll Full time

    We invite you to bring your experience into play as you support both the Project Management Team as a Project Administrator and the Location Support Team as Location Support Coordinator. To succeed as a Project Support Administrator, you must have proven experience working in a project administration environment and a desire to provide support to a high...

  • Platform Administrator

    2 months ago


    Edinburgh, United Kingdom Aegon Full time

    Job Description Summary **Job Description**: Investment Platform Administrator (Customer Contact) Edinburgh Hi, we’re Aegon. Maybe you’ve heard of us? Maybe you haven’t. But there’s a good chance you know someone that we manage money for. We’re one of the biggest providers of financial wellbeing products in the world, and we’ve got almost 4...

  • Platform Administrator

    3 months ago


    Edinburgh, United Kingdom Aegon Full time

    Job Description Summary **Job Description**: Customer Contact Platform Administrator Hi, we’re Aegon. Maybe you’ve heard of us? Maybe you haven’t. But there’s a good chance you know someone that we manage money for. We’re one of the biggest providers of financial wellbeing products in the world, and we’ve got almost 4 million customers in the...