Helpdesk Administrator
6 months ago
SK Chase is seeking a full-time **Help Desk administrator** based in our office in Edinburgh’s West End. The role offers hybrid working, with the option of working both in the office and at home.
**ABOUT SK CHASE**
SK Chase pioneered digital gift voucher technology over 20 years ago & continues to transform luxury hotels gift voucher performance with our software & service. We pride ourselves on providing outstanding service to our 600+ clients based in the UK and overseas.
**HELP DESK ADMINISTRATOR**
You will enjoy having a diverse range of tasks and working in a small, friendly, and efficient team, the majority of whom work remotely.
We will provide comprehensive training so that you have in-depth product knowledge of our gift voucher software and the other systems we use, so that you are able to support our customers with their questions and issues relating to the system. You don't need to possess prior experience in the systems used.
**TASKS INCLUDE**:
- Creating logins for new users/helping with any login queries.
- Liaising with your colleagues in remote teams via Salesforce/Slack and Zoom.
- Loading gift voucher experiences on behalf of our hotel clients.
- Creating campaigns on behalf of clients for key gifting dates such as Black Friday and Christmas.
- Adding Google Analytic tracking code to clients’ sites.
Systems used include:
Bespoke Content Management Systems, Salesforce (CRM System), Opayo, Stripe, Photoshop, Premiere Pro, Gmail and G Suite (google docs, google sheets), Microsoft Word & Excel, Navigate phone system
***
- **Help Desk** - Support
- **Salary**: £25,000 per annum
- **Location**: Office based (west-end Edinburgh) and the option of working remotely.
- **Work hours**:Monday to Friday, 9 am to 5 pm, with a one-hour lunch break. Flexible working options are available after the probation period.
- **Reporting to**: Head of Helpdesk
- **Contract**: 12-month fixed term contract with a 6-month probationary period, with the possibility of becoming a permanent position.
**Job Types**: Full-time, Temp to perm, Graduate
Contract length: 12 months
Pay: Up to £25,000.00 per year
**Benefits**:
- Bereavement leave
- Casual dress
- Company pension
- Employee mentoring programme
- Enhanced maternity leave
- Flexitime
- Health & wellbeing programme
- On-site parking
- Sick pay
- Work from home
Schedule:
- Monday to Friday
- No weekends
Work Location: Hybrid remote in Edinburgh
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