Helpdesk Operative

3 months ago

Edinburgh, United Kingdom Aramark Full time

**Your Aramark journey starts here**:
Are you looking to work in a busy environment as part of a team delivering a service?
Are you looking for a challenge on a permanent basis?
Have you got experience working within administration or data entry?
Do you want to join a cracking team and a business that has opportunities across the UK?
We are currently recruiting an **Helpdesk Operator** to be a part of our integral team in **Edinburgh Park, EH12 9SE**

For this role you must have strong IT skills such as MS Office including Word, PowerPoint and Excel - Skills tests are part of the interview and selection process
DBS and security clearance checks are required due to the nature of workplace.

**Perks of the job**:

- A salary of £22672
- 40 hours per week, Monday - Friday
- Life insurance and Pension contribution
- Cycle 2 Work scheme / Refer a friend scheme
- Free on site parking
- Free gym membership
- Online shopping discounts through Mystaffshop, including weekly discounts off your supermarket shop
- You will also be joining a great team, with fabulous career prospect and could lead to all sorts of opportunities - we LOVE to promote from within
- As we are passionate about developing our people from within, great training is provided, we do not look for experience, we need a good attitude and the willingness to learn.

**What you'll be doing**:

- Working with a CAFM (computer aided facility management) system involves a range of activities and responsibilities, including:

- Data Entry and Management
- Inputting and maintaining accurate information about facilities, assets, equipment, and maintenance activities.
- Maintenance Management
- Scheduling and tracking routine maintenance tasks, repairs, inspections, and work orders.
- Compliance and Regulations
- Ensuring that facilities meet safety, health, and regulatory standards through proper documentation and adherence.
- Collaboration
- Working with various teams, such as maintenance, operations, and management, to ensure effective communication and coordination.
- User Support and Training
- Assisting colleagues in using the CAFM system, troubleshooting issues, and providing training when needed.
- Continuous Improvement
- Identifying opportunities to enhance processes, streamline operations, and improve overall facility management efficiency.

**Experience**:
Compliance and Key requirements:

- Knowledge of Concept or similar CAFM system (desirable but not essential)
- PC skills (Word, Excel, PowerPoint)
- Working with others to ensure seamless operations and effective utilisation of the system
- Working with others toward shared goals
- Customer focused
- Good communicator
- Cooperative and supportive of others
- Approachable
- Customer service orientation
- Listening skills
- Problem analysis and problem-solving
- Data collection and ordering
- Previous experience of working in a similar environment is desirable
- Must possess excellent interpersonal skills

**About Aramark**:
**Northern Europe - Our Mission**

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

**Northern Europe - About Aramark

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