Technology Operations Director

6 days ago


Edinburgh, Edinburgh, United Kingdom Workflo Solutions ® Full time £37,000 - £42,000

Workflo Solutions is a fast-paced managed service provider seeking an experienced professional to lead our technical operations team. As Information Technology Service Delivery Manager, you will be responsible for overseeing the day-to-day activities of our technical teams, ensuring high client satisfaction and operational efficiency.

Key Responsibilities:
  1. Operational Management: You will oversee the day-to-day operations of IT support, managed print, hosted telephony, and other technology services for customers.
  2. Helpdesk Oversight: You will ensure efficient helpdesk operation, reducing ticket backlog and improving response/resolution times.
  3. KPI Definition and Monitoring: You will establish and monitor Key Performance Indicators (KPIs) to track and improve staff performance, client satisfaction, and operational efficiency.

The ideal candidate will have demonstrated experience managing technical teams, setting performance goals, and conducting training and disciplinary processes. They should also possess strong problem-solving skills, as well as the ability to communicate complex technical information to non-technical stakeholders.

We offer a competitive salary range of £60,000 - £80,000 per annum, along with a comprehensive benefits package including career development opportunities, company pension scheme, employee discounts, gym membership, on-site parking, and private medical insurance.


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