Helpdesk Assistant

3 days ago


Edinburgh, United Kingdom University of Edinburgh Full time

**UE04, £20,600 - £22,847 (per annum, pro rata)**
**Information Services Group, User Services Directorate, Help Services**
**Open-ended,**
**Part time 25 hours per week ( Monday - Friday, 9am -2pm or Monday - Friday, 12 - 5pm)**
**3 posts available**

**The Opportunity**:
To deliver high quality front line Library and IT support to users of our University libraries, covering at any of the library sites when required.

As well as excellent customer service skills you will have strong IT, communication skills and commitment to working with staff and students at all levels of the University.

**Your skills and attributes for success**:

- Customer focus and proven customer service skills.
- Proven communication and interpersonal skills
- Ability to manage a high volume of enquiries (face to face/online)
- Ability to work both in a team and independently

Click here for a copy of the full job description.

When applying, please include your CV along with a supporting statement explaining your suitability for the post.

**As a valued member of our team you can expect**:
An exciting, positive, creative, challenging and rewarding place to work. We give you support, nurture your talent and reward success. You will benefit from a competitive reward package and a wide range of staff benefits, which includes a generous holiday entitlement, a defined benefits **pension scheme **, **staff discounts, **family friendly initiatives **, and much more. Access our **staff benefits page **for further information and use our **reward calculator **to find out the total value of pay and benefits provided.

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.

Interviews will be held in late February or early March

If invited for interview you will be required to evidence your right to work in the UK. Further information is available on our **right to work **webpages.

As a world-leading research-intensive University, we are here to address tomorrow’s greatest challenges. Between now and 2030 we will do that with a values-led approach to teaching, research and innovation, and through the strength of our relationships, both locally and globally.
The User Services Division (USD) is the largest of the divisions in Information Services and comprises six service sections, namely:

- Help Services providing frontline help across all IS-managed services at the Main Library and Site libraries.
- Operational Services running the IS Helpline for all IS-managed services and providing expert IT support and service delivery on desktop and personal computing.
- Library Academic Support, responsible for advice and consultancy on all library services and providing regular liaison and review with each of the Schools.
- IT Consultancy, responsible for advice and consultancy on all IT services and providing regular liaison and review with each of the Schools.



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