Customer Assistant

2 weeks ago

Lancashire, United Kingdom Marks & Spencer Full time

**Customer Assistant - Backstage Operations (37.5hrs)**
**This is a Permanent Customer Assistant vacancy for the Backstage Operations team at the Ashton Moss store.**
**Contracted to 37.5 hours per week, with every other weekend off.**
**Standard Rate of Pay at £10.90 per hour.**
**All applicants MUST be 18 years or over.**

**Working Pattern**:
Week 1:
Mon 14:00-22:00
Tue 14:00-22:00
Wed 14:00-22:00
Fri 14:00-22:00
Sat 14:00-22:00

Week 2:
Sun 11:00-19:00
Mon 14:00-22:00
Wed 14:00-22:00
Thu 14:00-22:00
Fri 14:00-22:00

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates, its strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Lancashire, GREATER MANCHESTER, ENGLAND;
Ashton Moss

  • Customer Assistant

    3 weeks ago

    Lancashire, United Kingdom Marks & Spencer Full time

    **Customer Assistant - Foods (Early Mornings 37.5hrs)** **This is a Customer Assistant position on Foods at the Ashton Moss store.** **Standard Rate of Pay at £10.90 per hour.** **Additional Unsocial Hours Premium at £3.00 per hour for hours worked between 22:00 and 06:00.** **Due to the nature of the role, applicants MUST be over 18 years of...

  • Customer Service Assistant

    2 weeks ago

    Lancashire, United Kingdom Asda Express Full time

    Customer Service Assistant - Morecambe, LancashireRole: Retail Assistant – NightsLocation: Morecambe, LA4 4QYHours: Part-Time Hours AvailableHourly Rate: £11.44Bonus Scheme: Quarterly Bonus IncentiveCompany: Asda ExpressWe have a Customer Service opportunity available covering Night Shifts from 22.00pm – 06.00am. The rate of pay is £11.44 per hour...

  • Customer Service Assistant

    4 weeks ago

    Lancashire, United Kingdom Asda Express Full time

    Customer Service Assistant - Morecambe, LancashireRole: Retail Assistant – NightsLocation: Morecambe, LA4 4QYHours: Part-Time Hours AvailableHourly Rate: £11.44Bonus Scheme: Quarterly Bonus IncentiveCompany: Asda ExpressWe have a Customer Service opportunity available covering Night Shifts from 22.00pm – 06.00am. The rate of pay is £11.44 per hour...

  • Customer Assistant

    2 weeks ago

    Lancashire, United Kingdom Marks & Spencer Full time

    Customer Assistant - Foods (Early Mornings 37.5hrs)This is a Customer Assistant position on Foods at the Ashton Moss store.Standard Rate of Pay at £10.90 per hour.Additional Unsocial Hours Premium at £3.00 per hour for hours worked between 22:00 and 06:00.Due to the nature of the role, applicants MUST be over 18 years of age.Working Pattern:Week 1:Sun...

  • Customer Service Assistant/Cashier

    1 week ago

    Carleton, Lancashire, United Kingdom Teem Recruitment Full time

    Customer Service Assistant/Cashier (based in Pouton) £23,780 Full time – 36.25 Hours Our client are looking to recruit an enthusiastic, confident and reliable person who is committed to exceptional customer service. Someone with excellent interpersonal skills effectively communicating with cusotomers you will need a good standard of education and will...

  • Customer Service Assistant/Cashier

    1 week ago

    Carleton, Lancashire, United Kingdom Teem Recruitment Full time

    Customer Service Assistant/Cashier (based in Pouton) £23,780Full time – 36.25 HoursOur client are looking to recruit an enthusiastic, confident and reliable person who is committed to exceptional customer service. Someone with excellent interpersonal skills effectively communicating with cusotomers you will need a good standard of education and will want...

  • Customer Assistant

    1 month ago

    Lancashire, Greater Manchester, United Kingdom Marks and Spencer Full time

    All the detailsCustomer Assistant -Foods -Ashton Moss Work Pattern Week 1 Mon 4am - 8am Wed 4am - 8am Thurs 4am -8am Fri 4am -8am Sat 4am -8am Week 2 Tues 4am -8am Wed 4am -8am Thurs 4am -8am Fri 4am -8am Sat 4am -8am Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time...

  • Customer Service

    2 weeks ago

    Lancashire, United Kingdom the Best Jobs Full time

    Job Opportunity: Customer Service - Bank ClerkLocation: Heywood Area Salary: £22,000 per year Type: Full-TimeWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Bank Clerk in the Heywood area. In this role, you will play a crucial part in delivering exceptional customer service and ensuring the smooth operation...

  • Customer Sales Advisor

    2 weeks ago

    Lancashire, United Kingdom Cherry Professional Full time

    Location:LancashireJob Type:PermanentContact Phone:Sector:Administration and Business ProfessionalsSalary:21750Start Date:Consultant: Chloe Curtis-HopkinsonCustomer Sales Advisor | Manchester (Wythenshawe Area) | £21,750Are you an experienced Customer Advisor who is keen to work within a growing company who is keen to offer learning and development...

  • Customer Assistant Service

    2 weeks ago

    Blackburn, Lancashire, United Kingdom Marks and Spencer Part time

    All the detailsCustomer Assistant Service & Safety Assistant Blackburn Working Pattern Wk 1Sun 10:30-16:00Mon 09:00-13:00Wed 09:00-13:00Thurs 09:00-17:30Fri - 08:30-13:00Wk 2 Mon 09:00-13:00Tues 09:00-13:00Wed 09:00-13:30Fri 08:30-13:30Sat 08:30-17:30 Over 18s only. Key Accountabilities and Measures Clearly identified to provide customers with a visible...

  • Customer Service Advisor

    4 weeks ago

    Lancashire, United Kingdom Synergie Full time

    Customer Service Advisor Lancashire **Salary**: from £22,000 Start date: ASAP Job type: Full time, permanent Do you have a passion for delivering great customer service, like to use your initiative to solve problems, and take great pride in your work? If so, we want to hear from you. Applicants will need to have a passion for customer service and helping...

  • Customer Service Advisor

    1 month ago

    Lancashire, United Kingdom Acorn Recruitment Limited Full time

    Customer Service Advisor Lancashire **Salary**: from £22,000 Start date: ASAP Job type: Full time, permanent Do you have a passion for delivering great customer service, like to use your initiative to solve problems, and take great pride in your work? If so, we want to hear from you. Applicants will need to have a passion for customer service and...

  • Customer Service Representative

    1 month ago

    Lancashire, United Kingdom Get Staffed Online Recruitment Full time

    Customer Service RepresentativeOne of the UK’s largest providers of car and van leasing is looking for a Customer Services Representative to join their award-winning team.As a Customer Service Representative, you'll be at the forefront of ensuring customer satisfaction and driving their commitment to excellence.Responsibilities include proactively...

  • Customer Service Advisor

    4 weeks ago

    Lancashire, United Kingdom Lancashire County Council Full time

    Salary £21,189 - £21,968 Per annum | Full time | Fixed term to 31/05/2024 | 37 hours per week | Lancashire House | Accrington | **Are you ready for a new challenge?** Do you want a job that offers full training and ongoing support? A job that is flexible to support your work life balance? A job that is also rewarding, where you know you are making a...

  • Customer Services Representative

    3 weeks ago

    Lancashire, United Kingdom the Best Jobs Full time

    **Customer Services Representative** **Location: Heywood, Lancashire** **Salary: £22,000 per annum** **Working Hours: Monday - Friday** **Are you a dedicated and customer-oriented individual seeking a rewarding career in the financial services sector? Look no further! Join our team at Horrox Cross & Wilkinson, a long-established insurance brokerage in...

  • Customer Assistant Foods Lancaster

    1 month ago

    Lancaster, Lancashire, United Kingdom Marks and Spencer Part time

    All the detailsCustomer Assistant - Foods - Lancaster Work Pattern, Sunday 09:30 - 18:30 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers...

  • Customer Assistant

    1 month ago

    Lytham St. Anne, Lancashire, United Kingdom Marks and Spencer Full time

    All the detailsCustomer Assistant - Foods - Lytham Working Pattern: Week 1: SUN MON WED THURS FRI WEEK2MON WED THURS FRI SAT Over 18s Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the...

  • Customer Service Advisor

    1 month ago

    Lancashire, United Kingdom Lancashire County Council Full time

    Salary £21,189 - £21,968 Per annum | Full time | fixed term to 6/11/2024 | 37 hours per week | Preston | **Are you ready for a new challenge?** Do you want a job that offers full training and ongoing support? A job that is flexible to support your work life balance? A job that is also rewarding, where you know you are making a huge difference in the...

  • Customer Assistant Service and Safety Assistant Bury The Rock

    1 month ago

    Bury, Lancashire, United Kingdom Marks and Spencer Full time

    SummaryService and Safety AssistantAll the detailsCustomer Assistant Service and Safety Assistant Bury The Rock Working Pattern: Wk 1Mon 11:00-17:30Tue 10:00-18:00Wed 09:00-18:00Fri 09:00-18:00Sat 09:00-18:00 Wk 2Sun 10:30-17:00Tue 10:00-18:00Wed 09:00-18:00Thu 09:00-18:00Fri 09:00-18:00 Over 18s only. Key Accountabilities and Measures Clearly identified to...

  • Customer Assistant Service and Safety Assistant Bury The Rock

    1 month ago

    Bury, Lancashire, United Kingdom Marks and Spencer Full time

    SummaryService and Safety AssistantAll the detailsCustomer Assistant Service and Safety Assistant Bury The Rock Working Pattern: Wk 1Mon 11:00-17:30Tue 10:00-18:00Wed 09:00-18:00Fri 09:00-18:00Sat 09:00-18:00 Wk 2Sun 10:30-17:00Tue 10:00-18:00Wed 09:00-18:00Thu 09:00-18:00Fri 09:00-18:00 Over 18s only. Key Accountabilities and MeasuresClearly identified to...