Service Administrator/scheduler

4 weeks ago

Inverness, United Kingdom Highland Home Carers Full time

**Reporting to**:Assistant Service Manager
- **Salary/Hourly rate**:£21,450 per annum
- **Contract**:Full time - Permanent
- **Location**:Inverness
- **Hours**:37.5 hours per week
- **Closing date**:Friday 21st April 2023

Highland Home Carers are looking for looking for a Service Administrator/ Scheduler to work as part of a busy team based in our Inverness office, ensuring that people we support receive the agreed levels of service.
- Proven work experience as a Service Administrator/Scheduler, with experience of working effectively as part of a busy team using in-house databases for scheduling and rostering.
- A professional approach in dealing with people who receive our services, their families and other healthcare professionals.
- Experience of working in a fast-paced environment whilst maintaining a high attention to detail, respecting confidentiality at all times.

Previous experience of working in the Social Care sector would be advantageous, but not essential.

**Job Purpose**:
To work as part of a team ensuring that people receive the agreed level of services at the times designated on a daily/weekly basis as directed by the Service Manager.

**Main Duties**:

- Work with other members of the Operations team to ensure high quality service provision
- Establish and maintain good working relationships with people who use our services, colleagues, and other healthcare professionals.
- Compiling rotas for care/support workers
- Ensure all care/support visits are covered in conjunction with line manager on a daily basis.
- Inform people who use our services and relevant others about changes to scheduled arrangements
- Advise Care/Support Workers of all changes to regular care packages.
- To work as part of a duty rota, being the duty person on designated days to be the first point of contact
- Provide Administrative support to Practice Support Technicians in the completion and maintenance of support planning documentation.
- Maintain the Company IT database and paper-based systems as required
- Comply with procedures for reporting and record keeping, including the secure maintenance of databases.
- Updating and maintaining systems to ensure accurate recording of Financial Information.
- Uphold the Human Rights of people who use our services.
- To ensure that confidentiality is maintained at all times.
- A willingness to cover for other administrative team members and occasional work outside normal working hours
- Any other reasonable duties as required by the Service Manager

**Personal/Professional Responsibilities**:

- Assume responsibility for your own professional and personal development (supported by the company where appropriate).
- Undergo relevant training, learning, and development required by the Service Manager.
- Use discretion and be aware of issues requiring total confidentiality
- Uphold and promote our company values: ERRICC
- Excellence
- Responsibility
- Respect
- Integrity
- Compassion
- Collaboration

**Person Specification**:
**Knowledge**:
**Essential**:

- Commitment to Learning
- Track record of personal learning & development
- Proven work experience as an Administrator
- A demonstrable record of success in previous roles

**Desirable**:

- Evidence of continuing professional development
- Proven experience using Excel spreadsheets
- Understanding of Health and/or Social Care Services

**Skills and Abilities**:
**Essential**:

- Excellent interpersonal skills
- Works effectively within a team, see the potential in others and understands the impact of their actions on people who use services and colleagues
- Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals
- A high level of personal integrity, who displays respect and empathy for others and is consistent, open and honest
- An ability to be approachable and diplomatic

**Desirable**:

- Experience of using databases for rostering/scheduling and/or logistics
- Experience in note taking
- Experience of inputting financial data

**Qualifications and Training**:
**Essential**:

- A good general level of education, or the equivalent level of attainment gained through professional experience

**Desirable**:

- Administration qualification

**Equal Opportunities**:
**Essential**:

- Commit to uphold the Human Rights of people who use our services
- Commitment to incorporating Equal Opportunities in all aspects of work.

**Other Considerations**:
**Essential**:

- Flexible and adaptive
- Able to maintain strict confidentiality
- Must be organised
- Be able to work within deadlines and timescales
- High attention to detail
- Reliable and trustworthy
- Professional and smart appearance
- Smartphone is required

**Desirable**:

- A full UK Driving Licence
- An ability and willingness to cover for other administrative team members and occasional work outside normal working hours

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