Customer Relations Executive

5 months ago

Crewe, United Kingdom Likewize Full time

Job Description:
Customer Relations Executive
- Crewe, Cheshire - Onsite
- Salary: £25,918.28
- Are you passionate about providing excellent customer service and solving tech problems? Do you want to join a global company that values your career development and rewards your performance? If so, we have an exciting opportunity for you at Likewize
- About Our Company
- Likewize is the fastest growing tech protection and support company in the world. Dedicated to resolving over 250 million tech problems each year, across insurance, warranty, repairs, trade-ins, recycling and premium tech support. We’re trusted by the world’s largest brands, telcos, and banks to deliver innovative solutions and exceptional services for a billion of their customers.

Job Profile

As a Customer Relations Executive, you will be responsible for exceeding our customers and business requirements through the active analysis and review of both positive and negative feedback by providing a professional, efficient and customer focused telephone and administration support.

Primary Responsibilities

You will successfully manage customer complaints and resolve complaints in line with the regulations and be able to successfully manage your own workload.

You will also be responsible for:

- Consistently providing a high level of service through successful nurturing of internal relationships with departments who depend on feedback to influence future work
- Take responsibility for and respond to any complaints, escalating these where necessary
- Reporting any problems relating to people, process, or systems by providing relevant feedback and proposals on change to prevent future complaints
- Work closely with the front line team’s and Customer Relations Team Managers to reduce overall complaint numbers
- Respecting the value of information by following Likewize's data protection / information security policies and procedures.

**Requirements**:

- Have a strong customer & business focus
- Be a team player
- Excellent Written communication skills
- Experience of working with customers & complaints within a contact centre environment
- The proven ability to build & develop relationships with both internal & external customers
- Excellent planning, organizational & communication skills

What do we offer?

At Likewize, we care about you and your progression. We offer:

- 22 days annual leave, Increasing through length of service.
- A competitive salary and benefits package
- A supportive and collaborative culture
- A fun and dynamic work environment
- A range of learning and development opportunities
- Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption
- Access to a GP at any time, with prescriptions delivered to your home or work
- Enhanced Maternity, Paternity & Adoption
- My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases
- A fully paid Employee Assistance Programme
- Free access to the company gym
- Free onsite car parking

Ensure Fairness & Embrace Differences

We believe in fairness - so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone.

We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated and are essential to our success.

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