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Customer Relations Officer
2 weeks ago
Our team is made up of professional, bright and engaging retail colleagues who deliver not only exceptional service, but also offer a unique experience for each customer.
As part of your role you will be responsible for liaising with our customers and supporting the online and ordering team behind the scenes.
**Responsibilities**:
- To provide customers with exceptional service.
- You will assist customers with any warranty or product issues they may have as quickly and efficiently as possible.
- You will support the marketing, online and orders team in daily tasks.
**Skills**:
- Fluency in English language (written/oral), with the ability to communicate effectively with customers and peers.
- Excellent phone etiquette.
- Strong organisational skills, ensuring admin tasks (written/electronic) are completed effectively.
- To have strong computer skills including the use of google sheets and Microsoft excel.
- Ability to upsell products and services to maximise sales opportunities.
- Time management skills to prioritise tasks and assist multiple customers simultaneously.
We offer competitive pay, flexible working hours and a positive work environment. If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you.
**Job Types**: Full-time, Part-time, Permanent
Pay: £9.00-£12.00 per hour
Expected hours: No less than 20 per week
**Benefits**:
- Employee discount
- On-site parking
- Store discount
Schedule:
- Day shift
- Monday to Friday
Application question(s):
- Is it a full time or part time contract you are looking for?
- What days are you available to work?
**Experience**:
- customer service: 1 year (required)
Work Location: In person
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