Customer Relations Officer

2 weeks ago


Crewe, United Kingdom Newbie & Me Baby Store Full time

Our team is made up of professional, bright and engaging retail colleagues who deliver not only exceptional service, but also offer a unique experience for each customer.

As part of your role you will be responsible for liaising with our customers and supporting the online and ordering team behind the scenes.

**Responsibilities**:

- To provide customers with exceptional service.
- You will assist customers with any warranty or product issues they may have as quickly and efficiently as possible.
- You will support the marketing, online and orders team in daily tasks.

**Skills**:

- Fluency in English language (written/oral), with the ability to communicate effectively with customers and peers.
- Excellent phone etiquette.
- Strong organisational skills, ensuring admin tasks (written/electronic) are completed effectively.
- To have strong computer skills including the use of google sheets and Microsoft excel.
- Ability to upsell products and services to maximise sales opportunities.
- Time management skills to prioritise tasks and assist multiple customers simultaneously.

We offer competitive pay, flexible working hours and a positive work environment. If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you.

**Job Types**: Full-time, Part-time, Permanent

Pay: £9.00-£12.00 per hour

Expected hours: No less than 20 per week

**Benefits**:

- Employee discount
- On-site parking
- Store discount

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Is it a full time or part time contract you are looking for?
- What days are you available to work?

**Experience**:

- customer service: 1 year (required)

Work Location: In person



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