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Customer Relations Executive

4 months ago

Crewe, United Kingdom Likewize Full time

Are you looking for a new and exciting opportunity to join a global company?

We have a brand new opportunity here at Likewize for an experienced Complaints Handler to join our team.

**Who are Likewize?**

We are a tech protection and support company.

Trusted by the world’s best brands, banks, carriers and retailers, we resolve all of our customer’s tech problems painlessly and with the highest levels of care.

We support the entire lifetime of the device, from supply, on-boarding, to insurance, premium tech support, repairs or replacements, trade-ins and renewals.

**About the role**:
Within this role you will successfully manage customers complaints and resolve complaints in line with the regulations and be able to successfully manage your own workload. You will also be:

- Consistently providing a high level of service through successful nurturing of internal relationships with departments who depend on feedback from you to influence future work
- Take responsibility for and respond to any complaints, escalating these where necessary
- Reporting any problems relating to people, process, or systems by providing relevant feedback and proposals on change to prevent future complaints
- Work closely with the front line team and Customer Relations Team Managers to reduce overall complaint numbers
- Respecting the value of information by following Likewize's data protection / information security policies and procedures

**What experience / skills are we looking for?**

The successful persons will be able to demonstrate a strong customer & business focus as well as being a team player. You will also have:

- Experience of working with customers & complaints
- The proven ability to build & develop relationships with both internal & external customers
- Excellent planning, organizational & communication skills

**What is on offer?**

Here at Likewize we offer a competitive salary along with an array of perks and benefits to our employees.

See below a selection of the perks & Benefits that you would receive as a Likewize employee.
- Progression & ongoing development in a global business
- Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption
- Access to a GP at any time with prescriptions delivered to your home or work
- Enhanced Maternity, Paternity & Adoption
- Cycle to work scheme
- My Perks that have hundreds of offers available with exclusive discounts and cashback on purchases
- A fully paid employee assistance programme
- A great team environment
- A brand new purpose-built call centre office facility
- Free access to the company gym
- Free onsite car parking
- The opportunity to earn an additional yearly bonus of 5% of your annual salary
- Social events as well as Christmas parties
- Employee referral program
- A great central location with access to public transport

We look forward to welcoming successful applicants to the Likewize family.
- **Ensure Fairness & Embrace Differences**_
- We believe in fairness - so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone._
- We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated - and are essential to our success._

**Job Types**: Full-time, Permanent

**Salary**: £22,326.69 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Reference ID: CRT88393