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Customer Care Officer
4 weeks ago
**Customer Care Officer | Crewe | Full Time | Office based | £21,000 including bonus**
Our client’s purpose is to help people lead happy healthy lives and their people are key to achieving this. The company’s objective is to create an environment where its people are empowered, motivated, strive for excellence and conduct themselves with integrity.
- In this role you will receive Health and well-being benefits including on-demand physio, home assistance care after pre-planned hospital stays, GP anytime 24-7 access to a doctor, 24-7 support line/counsellors, access to thriving mental health app, perks,reward platforms on deals & discounts from brands, an annual health check, free eye test, free fit bit, on-site gym
**What else can you expect in return?**
- 5% bonus scheme
- 28 days annual leave plus bank holidays
- Generous contribution pension scheme
- Free level 2 cash plan
- Life assurance
- Social event and well-being calendar
- Summer and end of year party
- Free parking
- Free hot and cold drinks on site
- Family-friendly leave
- Cycle to work
- Study sponsorship programme
**Are you the right person for the job?**
- Excellent communication (both verbal and written)
- Well-organised with the ability to multitask within a busy environment
- Ability to work on own initiative and with others in a team
- Strong administrative skills with high attention to detail
- Proficient in MS Office
- Customer Care experience
**What will your role as a Customer Care Officer look like?**
- Service our members in line with Health Shield’s purpose, values, and business objectives - Focussing on delivering service excellence always and tailoring the experience we provide to our vulnerable members
- Undertake any administration tasks which contribute to the successful resolution of customer queries i.e. refunds, ad hoc letters
- Undertake any additional tasks as requested by your Senior/Team Leader/Manager
**What’s next? It’s easy Click “APPLY” now We can’t wait to hear from you
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