Risk and Customer Care Coordinator

2 weeks ago


Crewe, United Kingdom Ryman Full time

**Scope of Role**:
The scope of the role is spread across the TPRG brands (Ryman, Robert Dyas, Boux Avenue and London Graphic Centre).

The role is part of the Risk and Customer Care directorate to provide administrative support to the Director of Risk and Customer Care, Head of Risk Operations and Group Head of Customer Care.

You will play a key role in the smooth running of the department whilst delivering high levels of customer service through internal and external customer interactions.

**Key Responsibilities**:

- **Customer Care Admin**: Handling general customer care admin tasks, such as processing refunds or dispatching gift cards. Direct customer Interaction is required.
- **Payroll**: Assisting with data entry payroll-related tasks.
- **Director's Schedule**: Managing the Director's calendar, scheduling appointments, and handling reminders.
- **Providing secretarial support**: to the Director of Risk and Customer Care, including tasks like managing their correspondence, travel arrangements, administrative activity (as directed).
- **Owning the joiners/leavers process**: Ensuring new colleagues get the necessary tools, systems access, and information to start effectively, and handling the leavers process.
- **Maintaining a positive work environment**: General Office Environment Management e.g stationery / refreshments.
- **Data Entry / Scribe**: Provide accurate minutes of directorate meetings and meetings requested by leadership. Complete data entry and collation tasks as required.
- **Coordination**:Follow up on action items from meetings and ensure accountability.
- **Assistance**: with travel arrangements, scheduling meetings, and managing team logistics.
- **Compliance Checks**:Utilising our central tools to check our security tools are operating as expected and associated reporting.

**Key Requirements**:

- **Excellent communication skills**: Clear and concise communicator, both written and verbal.
- **Confidentiality**: This is crucial when handling confidential information related to the directorate, payroll, or customer care.
- **Proactive**: Able to identify opportunities such as to increase productivity.
- **Flexible & Adaptable**: Able to adjust to changing priorities or unexpected situations.
- **Excellent Organisational Skills & Prioritisation**: Managing multiple tasks simultaneously (admin duties, meetings, deadlines).
- **Willingness to learn & adapt**: Actively seeking opportunities to learn and improve skills. Taking feedback constructively and using it to enhance your work practises.
- Experience with Google suite preferred.


  • Care Coordinator

    4 weeks ago


    Crewe, United Kingdom Haslington GP Surgery Full time

    **Care Co-ordinator** **Job Advert.** **About us**: Haslington Surgery is a two Partner practice, located in a small village in Cheshire. We have salaried GP's, four Nurses, one GPA and a Care Coordinator. This is supported by a Practice Manager and Senior Receptionist working with a small administration and reception team. We form part of the local SMASH...


  • Crewe, United Kingdom Global Risk Partners Full time

    **Job Title**: Training and Development Coordinato**r** **Location**: Based in the County Group Head Office in Crewe the role will also involve the delivery of learning through the network of Branches. **Package**: Negotiable + Benefits + Car allowance The County Group is 'a nationwide network of local insurance brokers’ and one of the UK’s Top 25...

  • Rota Coordinator

    6 days ago


    Crewe, United Kingdom Betamindes Care Services Full time

    **We are currently recruiting for a Care Coordinator,** ultimately responsible for scheduling and organising all rotas for our team of Care Workers.. **Your office hours would be Monday to Friday 8.30am to 5pm.** There will be a requirement for participation in the on-call rota; being prepared to cover calls in the event that you are unable to arrange...

  • Risk Manager

    6 days ago


    Crewe, United Kingdom GHRC Ltd ta Customer Talent Search Full time

    Risk ManagerWorking in an FCA regulated environmentSalary £65,000 with strong promotion opportunities.*Plus great company benefits and annual bonusHybrid working - typically 3 days on site in CreweMy client is a regulated Insurance provider on a mission to help people lead healthier, happier lives and our people are key in achieving this.The Risk Manager...

  • Risk Manager

    2 months ago


    Crewe, United Kingdom GHRC Ltd ta Customer Talent Search Full time

    Risk ManagerWorking in an FCA regulated environmentSalary £65,000 with strong promotion opportunities.*Plus great company benefits and annual bonusHybrid working - typically 3 days on site in CreweMy client is a regulated Insurance provider on a mission to help people lead healthier, happier lives and our people are key in achieving this.The Risk Manager...


  • Crewe, United Kingdom Morris Care Full time

    **Care Home Receptionist** **Salary: £10.50 per hour** **Hours: 32.5 hours per week - Monday, Wednesday, Friday, Saturday & Sunday (Job share considered)** **About the Role as Receptionist** As Receptionist, you will provide a professional and friendly ‘meet and greet’ service within the Nursing Home. You will be driven by a real passion for...


  • Crewe, United Kingdom Air Products Full time

    EU-UK-Crewe Millennium Gate **Job Description and Qualifications** **Customer Service Role** If you’re a motivated person with a passion for providing excellent customer service, and you’re looking for an opportunity to learn, achieve and develop your career goals, we’d like to hear from you. - As part of our dynamic service centre where there’s...

  • Care Assistant

    2 days ago


    Crewe, United Kingdom Helping Hands Home Care Full time

    Location: Nantwich **Care Assistant** At Helping Hands, we’ve been providing home care for over 30 years, so we know what it takes to deliver exceptional care. But we also take care of our own - those who go above and beyond every single day for our customers. Our care assistants have a varied role that ranges from providing companionship and going on...

  • Risk Manager

    1 week ago


    Crewe, Cheshire, United Kingdom GHRC Ltd ta Customer Talent Search Full time €65,000

    Risk Manager Do you have the right skills and experience for this role Read on to find out, and make your application. Working in an FCA regulated environment Salary £65,000 with strong promotion opportunities.* Plus great company benefits and annual bonus Hybrid working - typically 3 days on site in Crewe My client is a regulated Insurance provider...


  • Crewe, United Kingdom Ryman Stationery Full time

    **Location: Crewe RSC** **Department: Customer Services** **Salary: £30000 per annum** **The Role**: This is an exciting opportunity to join TPRG in a Team Leader Role within the Customer Care department. **What you will get from us**: - Fantastic training to help you complete your role and be the best you can be, with the option to continue your...

  • Technical Coordinator

    4 weeks ago


    Crewe, United Kingdom Silven Recruitment Limited Full time

    **Exciting Opportunity: Technical Coordinator** Are you a seasoned professional with a background in technical coordination and a knack for delivering exceptional customer service? We're looking for a talented Technical Coordinator to join our team in Crewe. If you thrive in a dynamic environment and are passionate about providing top-notch support, we want...


  • Crewe, United Kingdom Radius Payment Solutions Full time

    **Heard of us?** We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable **mobility**, **connectivity** and **technology** solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. From...


  • Crewe, United Kingdom Global Risk Partners Full time

    **New business sales executive(s)** **Location**: Crewe (on-site) **Package**: Negotiable + Bonus + Benefits This is a great opportunity to become a valued member of our Insurance team based in Crewe. The main requirement for the role is to provide excellent levels of service to both new and existing customers, utilising strong sales and negotiation...


  • Crewe, United Kingdom Adecco Full time

    **Product Line Coordinator** **Crewe** **Until Jan 2024 (Potential to extend)** **£23 per hour PAYE*** **My high-profile Automotive manufacturing client is looking for a Product Line Coordinator** **to join their team on an initial contract running until January 2024** *** **Key Role and Daily Tasks** - Responsible for providing organisational support...


  • Crewe, United Kingdom Adecco Full time

    **Product Line Coordinator** **Crewe** **Until Jan 2024 (Potential to extend)** **£23 per hour PAYE*** **My high-profile Automotive manufacturing client is looking for a Product Line Coordinator** **to join their team on an initial contract running until January 2024** *** **Key Role and Daily Tasks** - Responsible for providing organisational...


  • Crewe, United Kingdom Global Risk Partners Full time

    **Renewal Sales Executive** **Location**: Crewe (On-site) **Package**: Negotiable + Bonus + Benefits This is a great opportunity to become a valued member of our Personal Lines Insurance team based in Crewe. The main requirement for the role is to provide excellent levels of service to both new and existing customers, Utilising strong sales and...


  • Crewe, United Kingdom Global Risk Partners Full time

    **New Business Taxi Insurance Sales Executive** **Location**: Southport (On-site) **Package**: Negotiable + Bonus + Benefits This is a great opportunity to become a valued member of our Insurance team based in Southport. The main requirement for the role is to provide excellent levels of service to both new and existing customers, utilising strong sales...


  • Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

    Due to additional funding we have an excellent opportunity for a Band 3 - Temporary Staffing Coordinator to join our Temporary Staffing Team based at Infinity House in Crewe. Customer Service desk for all Temporary Staffing requests, cancellations and Bookings. Duties include: Contributing to reports and bespoke requests Working within a team Using...


  • Crewe, United Kingdom Harbour Healthcare Limited Full time

    Activities Coordinator Activities Coordinator .5 Hours available  Bentley Manor Care Home, Sherborne Road, Crewe, Cheshire CW1 4LB Harbour Healthcare £. PH ​​​​​​ Do you have the oomph! to join our team? Harbour Healthcare are recruiting for an Activities Coordinator in Crewe. Harbour Healthcare set high standards for...

  • Logistics Coordinator

    4 weeks ago


    Crewe, United Kingdom Zachary Daniels Full time

    Zachary Daniels are delighted to be partnered with the world's most popular sporting brand in the recruitment of a Logistics Coordinator. For this role we need a real self starter and someone who wants to embed themselves in a rapidly growing business which has the brand power and backing to almost double year on year in sales and revenue. This is the...