Customer Care Team Leader

3 weeks ago

Crewe, United Kingdom Ryman Stationery Full time

**Location: Crewe RSC**
**Department: Customer Services**
**Salary: £30000 per annum**
**The Role**:
This is an exciting opportunity to join TPRG in a Team Leader Role within the Customer Care department.

**What you will get from us**:
*
Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business
- A great Team to work with where you can progress and make a difference at all levels
- Competitive Salary
- Holiday Allowance
- Free Parking
- Subsidised Canteen
- Access to mental health first aiders
- Company Pension scheme
- Apprenticeship scheme to continue your development
- Generous discount at TPRG and on our amazing benefits hub

**What will you do?**
- Strive for First Contact Resolution and reduction in customer effort.
- Lead, manage, coach, develop and motivate a team of up to 15 advisors, setting clear and effective performance goals.
- Promoting customer service excellence of both your team members and our customers.
- Manage customer escalations to ensure we resolve efficiently to maintain customer confidence and loyalty.
- Liaise with business stakeholders including senior leadership.
- To manage underperformance and misconduct, including absence, effectively with use of triggers in line with HR policies and guidelines.
- Provide operational management support & peer to peer escalation point of contact for the wider operation in the absence of Ops.

**What we would like to see in you**:

- Proven background of working within a Customer Contact Centre environment.
- 3+ years experience in successful people management.
- Good understanding of the people and organisational impacts of customer care.
- Excellent communication and decision making skills.
- Clear professional and positive verbal and written communication.
- Ability to understand customers and colleagues needs, to build long lasting relationships and a passion for doing so.
- Self Motivated, with the ability to work independently and effectively manage time.

**Who we are**:
The Theo Paphitis Retail Group encompasses Ryman, Robert Dyas, Boux Avenue and London Graphic Centre. We are a family of Multi-channel brands focused on delivering fantastic customer service and first class product knowledge. We are passionate about retail

We’re passionate about our people and our customers We are committed to succeed and deliver results. Continuous improvement is in our DNA, always striving to be the best We are looking for customer service team members who are just as passionate about delivering exceptional service as we are Are you in?

**The Theo Paphitis Retail Group is committed to the unlearning of unconscious bias, diversity and inclusion long term, which will remain a key focus for all aspects of our business and operations. From our product production in our supply chain to our extensive workforce, we aim to be transparent in our efforts to become a thriving, diverse and inclusive place to work.**

**Salary**: £30,000.00 per year

  • Customer Team Leader

    2 weeks ago

    Crewe, United Kingdom Co-op Full time

    Closing date: 18-06-2024 Customer Team Leader   Location: Woolstanwood, West Street, Crewe, CW2 8SL Pay: £13.32 per hour Contract: 24 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store...

  • Customer Team Leader

    2 weeks ago

    Crewe, United Kingdom Co-op Full time

    Closing date: 26-06-2024 Customer Team Leader   Location: Shropshire Street, Audlem, Crewe, CW3 0DX Pay: £13.32 per hour Contract: 24 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings from 6am (store opening), afternoons, late...

  • Customer Team Leader

    2 weeks ago

    Crewe, United Kingdom Co-op Full time

    Working pattern: Varied shifts including early mornings from 6am (store opening), afternoons, late evenings to 10pm (store closing) and weekends. Role will include working in our instore bakery, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or...

  • Customer Team Leader

    2 weeks ago

    Crewe, United Kingdom Co-op Full time

    Closing date: 26-06-2024 Customer Team Leader   Location: Shropshire Street, Audlem, Crewe, CW3 0DX Pay: £13.32 per hour Contract: 24 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings from 6am (store opening), afternoons, late...

  • Customer Team Leader

    2 weeks ago

    Crewe, United Kingdom Co-op Full time

    Closing date: 26-06-2024 Customer Team Leader   Location: Shropshire Street, Audlem, Crewe, CW3 0DX Pay: £13.32 per hour Contract: 24 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings from 6am (store opening), afternoons, late...

  • Customer Team Leader

    3 weeks ago

    Crewe, United Kingdom Co-op Full time

    Closing date: 18-06-2024 Customer Team Leader   Location: Woolstanwood, West Street, Crewe, CW2 8SL Pay: £13.32 per hour Contract: 24 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store...

  • Customer Team Leader

    3 weeks ago

    Crewe, United Kingdom Co-op Full time

    Closing date: 18-06-2024 Customer Team Leader   Location: Woolstanwood, West Street, Crewe, CW2 8SL Pay: £13.32 per hour Contract: 24 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store...

  • Customer Team Leader

    3 weeks ago

    Crewe, United Kingdom Coop Full time

    **Customer Team Leader** Location: 5 Rope Lane, Shavington, Crewe, CW2 5DT Pay: £11.00 per hour + great benefits Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: 3 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...

  • Customer Team Leader

    1 week ago

    Crewe, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Hunts Banks Business Park, Crewe Road, Wistaston, Crewe, CW2 6QT - Pay: £12.10 per hour + great benefits - Contract: 16 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including early mornings from 5:45am, afternoons, late evenings until 11:00pm and weekends, to be discussed at...

  • Customer Team Leader

    1 week ago

    Crewe, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Co-op, Woolstanwood, West Street, Crewe, CW2 8SL - Pay: £12.10 per hour + great benefits - Contract: 30 hours per week + regular overtime, permanent - Working pattern: 4 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...

  • Customer Team Leader

    6 days ago

    Crewe, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Unit 1; Parkers Road, Crewe, CW1 7PY - Pay: £12.10 per hour + great benefits - Contract: 30 hours per week + regular overtime, permanent, part time. - Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. - Full...

  • Customer Team Leader

    2 weeks ago

    Crewe, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Woolstanwood, West Street, Crewe, CW2 8SL - Pay: £12.10 per hour + great benefits - Contract: 24 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including early mornings (Store Opening), afternoons, late evenings (Store Closing) and weekends, to be discussed at interview. - Full...

  • Customer Team Leader

    3 weeks ago

    Crewe, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 129 Crewe Road, Haslington, Crewe, CW1 5RG - Pay: £12.10 per hour + great benefits - Contract: 20 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including early mornings (from 5.30am), afternoons, late evenings (until 11:15pm) and weekends, to be discussed at interview - Full...

  • Customer Team Leader

    1 week ago

    Crewe, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Co-op Crewe Road, Haslington, CW1 5RG - Pay: £12.10 per hour + great benefits - Contract: 30 hours per week + regular overtime, permanent - Working pattern: 5 varied shifts over 7 days including early mornings from 5:30 AM, afternoons, late evenings until 11:15 PM and weekends, to be discussed at interview. - Full...

  • Customer Team Leader

    4 weeks ago

    Crewe, United Kingdom Coop Full time

    **Customer Team Leader** Location: Unit 1, Beswick Drive, Crewe, CW1 5NP Pay: £11.00 per hour + great benefits Contract: 39 hours per week + regular overtime, permanent, full time Working pattern: 5 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview **-...

  • Team Leader

    3 weeks ago

    Crewe, United Kingdom ivolve Care and Support Full time

    **Location**: Wistaston, Crewe **Shifts**: 40 hours per week - Monday to Sunday on a rota basis **Pay Rate**: £25,584 per annum (based on 40 hours per week) **Sponsorship**: This service does not provide support for Sponsorship at this time **About You** You’re a natural leader and organiser. You inspire your team to be the best they can be, and...

  • Team Leader

    5 days ago

    Crewe, United Kingdom Mecca Bingo Full time

    Company Description This is a fantastic opportunity to come and be a part of Mecca in one of our venues. As you will know Mecca is a leading operator of bingo clubs in the UK and our venues offer amazing great-value food, drink and live entertainment. Join us now for the chance to be part of an amazing team and be responsible for providing our customers...

  • Team Leader

    3 weeks ago

    Crewe, United Kingdom Mecca Bingo Full time

    Company Description This is a fantastic opportunity to come and be a part of Mecca in one of our venues. As you will know Mecca is a leading operator of bingo clubs in the UK and our venues offer amazing great-value food, drink and live entertainment. Join us now for the chance to be part of an amazing team and be responsible for providing our customers...

  • Team Leader

    2 weeks ago

    Crewe, United Kingdom Mecca Bingo Full time

    **Company Description** Mecca is a leading operator of bingo clubs in the UK and our venues offer great-value food, drink and live entertainment. We aim to provide exciting gaming experiences for our customers in a safe and fun environment. We are so sure you will love it here that we insist anyone thinking about joining us can visit Mecca as a customer and...

  • Team Leader

    3 weeks ago

    Crewe, United Kingdom Mecca Bingo Full time

    **Company Description** Mecca is a leading operator of bingo clubs in the UK and our venues offer great-value food, drink and live entertainment. We aim to provide exciting gaming experiences for our customers in a safe and fun environment. We are so sure you will love it here that we insist anyone thinking about joining us can visit Mecca as a customer and...