Customer Care

2 weeks ago


Crewe, United Kingdom Air Products Full time

EU-UK-Crewe Millennium Gate

**Job Description and Qualifications**

**Job Description**:

- ** Customer Service Role**

If you’re a motivated person with a passion for providing excellent customer service, and you’re looking for an opportunity to learn, achieve and develop your career goals, we’d like to hear from you.

As part of our dynamic service centre where there’s never a dull moment, you’ll have an integral part to play in supporting customers within the Package Gas Sector of the Industrial Gas Industry. Your role will be to handle inbound interactions from customers with a vast range of queries ensuring first point resolution for every type of interaction and responding in a friendly, supportive and timely manner. In return you’ll enjoy extensive training, the opportunity to build a wealth of transferable skills, and on-going coaching and support to enhance your development and open progression prospects.

**What you’ll do**
- Deliver excellent customer service to new and existing customers by efficiently & confidently managing inbound calls achieving customer satisfaction.
- Use all customer contacts as an opportunity to identify customer needs and voice of dissatisfaction. Take personal responsibility in these instances to ensure appropriate action is taken to resolve issues and improve working practise.
- Target retention of business through customer care and efficient service.
- Instigate & drive through process improvement initiatives to make us easiest to do business with.
- Provide support and assistance, especially to those within your team, as well as other teams while being accountable for your own performance.
- Timely and accurate administration work, including recording of full notes on all systems.
- Develop the skills and behaviours targeted in your Personal Development Plan to support improved performance going forward.

**Key skills and experience required**:

- Passion to deliver excellent customer service
- Maths & English GCSE (C+)
- Confident and professional telephone manner
- Friendly and able to communicate at all levels
- Excellent organisation skills
- Good working knowledge of basic computer programmes
- Proven ability to adaptable to change
- Team player

**Req No.**
- 43791BR

**Employment Status**
- Full Time

**Organization**
- Global Industrial Gases

**Business Sector / Division**
- Industrial Gases EMEA

**Region**
- Europe

**Country**
- United Kingdom



  • Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

    We are looking for an enthusiastic, motivated Customer Care Assistant to join our dynamic and forward thinking Care Community Teams across the 5 CCICP Care Communities: - Crewe, Nantwich, SMASH, Northwich and Winsford.

  • Customer Care

    4 weeks ago


    Crewe, United Kingdom Air Products Full time

    **Job Description and Qualifications** **Job Description**: - ** Customer Service Role** If you’re a motivated person with a passion for providing excellent customer service, and you’re looking for an opportunity to learn, achieve and develop your career goals, we’d like to hear from you. As part of our dynamic service centre where there’s never...


  • Crewe, United Kingdom S&A Academy Full time

    **Customer Service Apprentice** **ENTRY LEVEL - NO EXPERIENCE NECESSARY** **Minimum Wage // Office-based** Are you looking for the chance to start a progressive career in office-based employment, with excellent benefits and the chance to grow your career within a specialised sector? If so, I am currently recruiting for a rapidly expanding UK healthcare...


  • Crewe, United Kingdom March Recruitment Full time

    Customer Service Advisor Location - Crewe Salary -£12.00-£13.00 Per hour Duration - 12 months Hours - 37.5 hours per week, Monday-Friday This role is based in Crewe. Work from home set-up or if preferred can work from the office. Benefits - 26 day’s holiday plus 8 BH Summary of a Customer Service Advisor Your role will be to handle inbound interactions...


  • Crewe, United Kingdom The Guinness Partnership Full time

    **About Us** The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live...


  • Crewe, United Kingdom March Recruitment Full time

    Customer Service Advisor Location - Crewe Salary -£12.00-£13.00 Per hour Duration - 12 months Hours - 37.5 hours per week, Monday-Friday This role is based in Crewe. Work from home set-up or if preferred can work from the office. Benefits - 26 day’s holiday plus 8 BH Summary of a Customer Service Advisor Your role will be to handle inbound interactions...


  • Crewe, United Kingdom EG Group Full time

    **Role**:Customer Service Assistant - Nights **Location**:Crewe, CW2 5UZ **Hours**:Part-Time Hours Available + Weekends **Hourly Rate**: £10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £10.50 per hour (50p+ for night...


  • Crewe, United Kingdom Baywater Healthcare Full time

    **Helpline Advisor** **Contract: Permanent** **Salary: £9.90 per hour rising to £10 per hour after 3 months** **Hours: Contracted to 40 hours per week - Shift Based over 7 day period - Weekend working 1 in 4 with days off during the week. 8am to 8pm** **Location: Crewe** Based in the heart of Crewe, our Helpline team are exceptional men and women,...


  • Crewe, United Kingdom Baywater Healthcare Full time

    **Helpline Advisor** **Contract: Permanent** **Salary: £10.90 per hour rising to £11 per hour after 3 months** **Hours: Contracted to 30.5 hours per week - Shift Based over 7 day period - Weekend working 1 in 4 with days off during the week. 8am to 8pm** **Location: Crewe** Based in the heart of Crewe, our Helpline team are exceptional men and women,...


  • Crewe, United Kingdom Baywater Healthcare Full time

    **Helpline Advisor** **Contract: Permanent** **Salary: £10.90 per hour rising to £11 per hour after 3 months** **Hours: Contracted to 30.5 hours per week - Shift Based over 7 day period - Weekend working 1 in 4 with days off during the week. 8am to 8pm** **Location: Crewe** Based in the heart of Crewe, our Helpline team are exceptional men and women,...


  • Crewe, United Kingdom Baywater Healthcare Full time

    **Helpline Advisor** **Contract: Permanent** **Salary: £10.90 per hour rising to £11 per hour** **Hours: Contracted to 40 hours per week - Shift Based over 7 day period - Weekend working 1 in 4 with days off during the week. 8am to 8pm** **Location: Crewe** Based in the heart of Crewe, our Helpline team are exceptional men and women, committed to...


  • Crewe, United Kingdom Baywater Healthcare Full time

    **Helpline Advisor** **Contract: Permanent** **Salary: £9.90 per hour rising to £10 per hour after 3 months** **Hours: 18 hours per week, Monday to Friday 9am-3pm, 9:30am - 3:30pm or 10am-4pm.** **Location: Crewe** Based in the heart of Crewe, our Helpline team are exceptional men and women, committed to delivering excellent service to our customers....

  • Multi Trade

    4 weeks ago


    Crewe, United Kingdom Service Care Full time

    I have a post for an experienced Multi Trade joiner / Kitchen Fitter to join our Empty Homes covering Crewe and surrounding areas such as Nantwich. The role We are looking for someone able to fit kitchen units, kitchen worktops, plinths, wall tiling, panels, hang doors etc for properties owned by the service. Same with Bathrooms, installing basins, sinks...

  • Concierge

    4 weeks ago


    Crewe, United Kingdom The Guinness Partnership Full time

    **About us** The Guinness Partnership specialise in care services for older people and adults with learning disabilities. We want to provide great person-centred services to enable our customers to live positive, independent lives. Working with us is different and here’s why: - Everything we do is about our customers so any profit we make is re-invested...

  • Weekend Receptionist

    4 weeks ago


    Crewe, United Kingdom SEAT Full time

    **The opportunity**: We are currently recruiting for a Weekend Receptionist to join our team. Reporting into the Sales Manager you will be working as part of a large team responsible for the service and after sales care of our customers. As Receptionist you’ll be the first point of contact for customers both in the dealership and over the phone so it is...

  • Receptionist

    1 month ago


    Crewe, United Kingdom SEAT Full time

    **The opportunity** We are currently recruiting for a Receptionist to join our team. Reporting into the Head of Business you will be working as part of a team responsible for the service and after sales care of our customers. As Receptionist you’ll be the first point of contact for customers both in the dealership and over the phone so it is important that...


  • Crewe, United Kingdom Specsavers Full time

    **Trainee Optical Retailer** **Specsavers - Crewe** **Full Time - 37.5 hours per week (Weekend work is essential)** **Salary - Competetive basic depending on experience** **Full training and support provided** **In store bonus available, Specsavers Perks and regular team events!** **Great Transport links - Bus and train stations near the store** Are...

  • Receptionist

    4 weeks ago


    Crewe, United Kingdom Head Office Full time

    **The Opportunity**: We are currently recruiting for a Receptionist to join our head office. Reporting into the Customer Service Manager you will be working as part of a team responsible for the service and care of our customers and colleagues. As Receptionist you’ll be the first point of contact for customers, visitors and colleagues entering head...

  • Security Officer

    7 days ago


    Crewe, United Kingdom Core Guard Security Full time

    **Job description** Core Guard Security are seeking dedicated security professionals to join our team on a construction project in Crew. **Main Duties** - A visual deterrent to theft, damage and other illegal activities by proactively patrolling as well as securing the property when required - Monitoring surveillance equipment, inspecting buildings,...

  • Cashier

    4 weeks ago


    Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen for a Cashier to join our Financial Services Team at Leighton Hospital. Provide a comprehensive cashiering service and clerical support to the Cash Office team, undertaking cashiering duties, work-related correspondence, photocopying, committee room bookings, filing, retrieval of documents, according to the requirements of...