Customer Service Advisor

2 months ago

Crewe, United Kingdom Baywater Healthcare Full time

**Helpline Advisor**

**Contract: Permanent**

**Salary: £10.90 per hour rising to £11 per hour after 3 months**

**Hours: Contracted to 30.5 hours per week - Shift Based over 7 day period - Weekend working 1 in 4 with days off during the week. 8am to 8pm**

**Location: Crewe**

Based in the heart of Crewe, our Helpline team are exceptional men and women, committed to delivering excellent service to our customers. Working in this remarkable team, you will be responsible for taking inbound calls and speaking to our customers looking to order new equipment. Working with various IT systems and ensuring all records are correctly updated and recorded. Managing inbox order bookings and making outbound calls to Healthcare Professionals and Customers when needed.

Working in a fun and non-targeted environment, you will be given full training along with ongoing development opportunities. You must be client/customer focussed with excellent communication skills. IT skills are a must along with a real desire to make a difference.

Relevant industry experience is not needed because of the excellent training provided; for us it is all about the right person who represents our values of being Customer Focused and Leading the Way.

**Responsibilities**
- Providing a professional, knowledgeable and accurate service to all stakeholders
- Adherence to call requirements, order processing and any other contractual requirement key performance indicators
- Build robust relationships through collaborative working with fellow team members and the wider healthcare team, contributing to team performance and supporting when necessary
- Completion of necessary documentation and processes to ensure activities are completed in full

**Skills and Experience Needed**
- Good written and excellent verbal communication skills at all levels - listening, understanding and responding appropriately to identify key facts
- Computer literacy and confidence in Medics and all Microsoft office packages, e.g. Outlook, Word, Excel and SQL
- Personal attributes including being highly motivated, persistent and resilient; having a positive, “can-do” attitude, being flexible and assertive, with a high degree of determination to succeed
- Understanding/ability to be trained in the various Long Term Conditions team requirements

**The Company**
Working exclusively in the health sector, our reliability means we successfully provide care to more than 30,000 patients throughout the UK with our ultimate aim being to support the changing NHS while helping patients to maintain their mobility, independence and overall quality of life.

Our range of healthcare services include: home oxygen therapy, sleep diagnostics, CPAP treatment and adherence management, telehealth through remote monitoring, ventilation therapy, nebuliser therapy and emergency oxygen.

**Job Types**: Permanent, Full-time

**Salary**: From £10.90 per hour

Expected hours: No less than 37.5 per week

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Application question(s):

- Are you fully flexible between the hours of 8am and 8pm Monday to Sunday?

Work Location: In person

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