Customer Care

2 months ago


Crewe, United Kingdom Air Products Full time

**Job Description and Qualifications**

**Job Description**:

- ** Customer Service Role**

If you’re a motivated person with a passion for providing excellent customer service, and you’re looking for an opportunity to learn, achieve and develop your career goals, we’d like to hear from you.

As part of our dynamic service centre where there’s never a dull moment, you’ll have an integral part to play in supporting customers within the Package Gas Sector of the Industrial Gas Industry. Your role will be to handle inbound interactions from customers with a vast range of queries ensuring first point resolution for every type of interaction and responding in a friendly, supportive and timely manner. In return you’ll enjoy extensive training, the opportunity to build a wealth of transferable skills, and on-going coaching and support to enhance your development and open progression prospects.

**What you’ll do**
- Deliver excellent customer service to new and existing customers by efficiently & confidently managing inbound calls achieving customer satisfaction.
- Use all customer contacts as an opportunity to identify customer needs and voice of dissatisfaction. Take personal responsibility in these instances to ensure appropriate action is taken to resolve issues and improve working practise.
- Target retention of business through customer care and efficient service.
- Instigate & drive through process improvement initiatives to make us easiest to do business with.
- Provide support and assistance, especially to those within your team, as well as other teams while being accountable for your own performance.
- Timely and accurate administration work, including recording of full notes on all systems.
- Develop the skills and behaviours targeted in your Personal Development Plan to support improved performance going forward.

**Key skills and experience required**:

- Passion to deliver excellent customer service
- Maths & English GCSE (C+)
- Confident and professional telephone manner
- Friendly and able to communicate at all levels
- Excellent organisation skills
- Good working knowledge of basic computer programmes
- Proven ability to adaptable to change
- Team player

**Req No.**
- 43791BR

**Employment Status**
- Full Time

**Organization**
- Global Industrial Gases

**Business Sector / Division**
- Industrial Gases EMEA

**Region**
- Europe

**Country**
- United Kingdom



  • Crewe, United Kingdom Morris Care Full time

    **Care Home Receptionist** **Salary: £10.50 per hour** **Hours: 32.5 hours per week - Monday, Wednesday, Friday, Saturday & Sunday (Job share considered)** **About the Role as Receptionist** As Receptionist, you will provide a professional and friendly ‘meet and greet’ service within the Nursing Home. You will be driven by a real passion for...


  • Crewe, United Kingdom Air Products Full time

    EU-UK-Crewe Millennium Gate **Job Description and Qualifications** **Customer Service Role** If you’re a motivated person with a passion for providing excellent customer service, and you’re looking for an opportunity to learn, achieve and develop your career goals, we’d like to hear from you. - As part of our dynamic service centre where there’s...


  • Crewe, United Kingdom Ryman Full time

    **Scope of Role**: The scope of the role is spread across the TPRG brands (Ryman, Robert Dyas, Boux Avenue and London Graphic Centre). The role is part of the Risk and Customer Care directorate to provide administrative support to the Director of Risk and Customer Care, Head of Risk Operations and Group Head of Customer Care. You will play a key role in...

  • Care Assistant

    6 days ago


    Crewe, United Kingdom Helping Hands Home Care Full time

    Location: Nantwich **Care Assistant** At Helping Hands, we’ve been providing home care for over 30 years, so we know what it takes to deliver exceptional care. But we also take care of our own - those who go above and beyond every single day for our customers. Our care assistants have a varied role that ranges from providing companionship and going on...


  • Crewe, United Kingdom Ryman Stationery Full time

    **Location: Crewe RSC** **Department: Customer Services** **Salary: £30000 per annum** **The Role**: This is an exciting opportunity to join TPRG in a Team Leader Role within the Customer Care department. **What you will get from us**: - Fantastic training to help you complete your role and be the best you can be, with the option to continue your...

  • Customer Care

    4 weeks ago


    Crewe, United Kingdom Air Products Full time

    EU-UK-Crewe Millennium Gate **Job Description and Qualifications** **Job Description**: - ** Customer Service Role** If you’re a motivated person with a passion for providing excellent customer service, and you’re looking for an opportunity to learn, achieve and develop your career goals, we’d like to hear from you. As part of our dynamic service...


  • Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

    We are looking for an enthusiastic, motivated Customer Care Assistant to join our dynamic and forward thinking Winsford Care Community Team at MSK Physiotherapy Outpatients, Leighton Hospital. As part of Integrated Care Community we are proud of the transformation work we have already achieved in order to establish the “Right Professional, Right Place,...


  • Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

    We are looking for an enthusiastic, motivated Customer Care Assistant to join our dynamic and forward thinking Winsford Care Community Team at MSK Physiotherapy Outpatients, Leighton Hospital. As part of Integrated Care Community we are proud of the transformation work we have already achieved in order to establish the “Right Professional, Right Place,...


  • Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

    We are looking for an enthusiastic, motivated Customer Care Assistant to join our dynamic and forward thinking Winsford Care Community Team at MSK Physiotherapy Outpatients, Leighton Hospital. Previous applicants within the past 3 months need not re-apply. As part of Integrated Care Community we are proud of the transformation work we have already achieved...


  • Crewe, United Kingdom Barclays Full time

    **Customer Service Advisor - Branch** **Crewe** **£23,300 per annum + Excellent Benefits** **Between 7am and 11pm Monday - Sunday - 35hrs per week** As a Barclays Customer Service Advisor - Branch this is an exciting opportunity to be at the forefront of our passion for customer service - and right now our customers need us more than ever. You will be...


  • Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

    JOB PURPOSETo provide a comprehensive administration and clerical service to the Care Community. A key requirement of thepost is to welcome and receive patients/relatives/carers and other visitors into the workplace, and maintain thepreparation and flow of patient data/information, ensuring that all data/information is maintained to the agreedquality...


  • Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

    JOB PURPOSETo provide a comprehensive administration and clerical service to the Care Community. A key requirement of thepost is to welcome and receive patients/relatives/carers and other visitors into the workplace, and maintain thepreparation and flow of patient data/information, ensuring that all data/information is maintained to the agreedquality...


  • Crewe, United Kingdom Ryman Stationery Full time

    **Location: Crewe** **Department: Customer Services** **Salary: £19500 - £21500 per annum** **The Role** You will be working in a newly refurbished, vibrant contact centre, you will be the first port of call for The Theo Paphitis Retail Group. We are looking for a fun and energetic person who will be used to working in a fast paced customer centric...


  • Crewe, Cheshire, United Kingdom Randstad Care Full time

    Randstad is a registered NHS supplier, with an excellent range of shifts, a custom online booking system, and dedicated consultants to help you as a Registered General Nurse reboot your career. We are currently looking for Registered General Nurses in Crewe and the surrounding area available for day and night shifts. There are excellent rates available with...


  • Crewe, Cheshire, United Kingdom Randstad Care Full time

    Randstad is a registered NHS supplier, with an excellent range of shifts, a custom online booking system, and dedicated consultants to help you as a Registered General Nurse reboot your career. We are currently looking for Registered General Nurses in Crewe and the surrounding area available for day and night shifts. There are excellent rates available...


  • Crewe, Cheshire, United Kingdom Randstad Care Full time

    Randstad is a registered NHS supplier, with an excellent range of shifts, a custom online booking system, and dedicated consultants to help you as a Registered General Nurse reboot your career. We are currently looking for Registered General Nurses in Crewe and the surrounding area available for day and night shifts. There are excellent rates available...


  • Crewe, Cheshire, United Kingdom Randstad Care Full time

    Randstad is a registered NHS supplier, with an excellent range of shifts, a custom online booking system, and dedicated consultants to help you as a Registered General Nurse reboot your career. We are currently looking for Registered General Nurses in Crewe and the surrounding area available for day and night shifts. There are excellent rates available with...


  • Crewe, Cheshire, United Kingdom Randstad Care Full time

    Randstad is a registered NHS supplier, with an excellent range of shifts, a custom online booking system, and dedicated consultants to help you as a Registered General Nurse reboot your career. We are currently looking for Registered General Nurses in Crewe and the surrounding area available for day and night shifts. There are excellent rates available...

  • Customer Advisor

    1 week ago


    Crewe, United Kingdom Boots Full time

    Job Reference: 198698BR Crewe, Grand Junction Retail Park Fixed Term Full-time | Part-time **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we think...


  • Crewe, United Kingdom Air Products Full time

    **Job Description and Qualifications** **Who are we** At Air Products, we specialise in Industrial Gas and we've been helping our customers to become more productive, energy efficient and sustainable for more than 80 years. We are seeking a customer service representative to join our customer focused friendly team. - Our Customer Service Specialists work...