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Customer Service Representative
4 months ago
Description
My client is a fast-growing company that is recognised across 140 countries around the world. Their employees are inspired by a commitment to make a difference in patients' lives. Due to promotion a new opportunity has become available for a Customer Service Specialist to join the team.
As a Customer Support Specialist you will demonstrate good communication, initiative and strong customer focus, You will work in close collaboration with your team colleagues across sales, marketing and operations.
Essential Functions
Assist customer service sites and offices and liaise with all business functionsnEnsure that customer requirements and needs are met within company response timesnReceive customer orders and enter them into the Oracle systemnProcessing customer quotations and orders accuratelynHandle all customer related requests (like shipment requests, complaints, etc)nProcessing fault finding and the creation of Service ReportsnMeeting and exceeding customer satisfaction targetsnMinimising customer complaints and actively delivering solutions for customersnProperly handle and report customer complaintsnCompleting departmental administration and order managementnAssisting Customers with general product portfolio queries
Required/Preferred Education and Experience
Experience in working in a customer service environmentnSecure handling of PC/notebook (Microsoft Office applications, and ideally Oracle)nLanguages – fluency in written and spoken English essentialnExcellent communicator, able to operate at all levels within both own and customer’s organisationsnMinimum experience with ISO 9001 or 13485 medical device quality system preferred
