Presales Support Executive

4 days ago

Newbury, United Kingdom Vodafone Full time

**Location**: Homebased Working
**Salary**: Excellent basic salary plus bonus and Vodafone benefits
**Working Hours**: Full time 37.5 hours per week - Mon to Fri

**Homebased**
At Vodafone UK our homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative and simply connect. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

**Who We Are**

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations - from small, local businesses to multi-national corporations - unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

**What you’ll do**

The Presales Support Executive role provides presales support for low complexity customer requirements across a range of Vodafone Business solutions and services. You will work as part of a team to manage quotes daily, being responsible for allocated quotes using our tools and processes to meet customer deadlines. In providing this support you will be able to demonstrate how our products and services meet the customers’ needs and be able to communicate this to the customer. The Presales Support Executive will also be required to work with other members of the pre-sales and wider Vodafone team in the support of more complex opportunities.
- Key accountabilities include:
- Responsible for translation of customer requirements into Vodafone products and the provision any associated quotes and design information.
- Responsible for the capture of all associated costs, and technical elements required for each quote
- Responsible for meeting all associated customer quote service level agreements
- Responsible for the creation of clear and unambiguous quotes to ensure all have the appropriate term, recurring and non - recurring elements.
- Required you to work with other members of the pre-sales and wider Vodafone team in the support of more complex opportunities.

The role will involve dealing with the full range of products and services offered by Vodafone Business and will include working with technologies from mobile, IOT, Fixed Networks, Security and Cloud based services.

**Who you are**

Core competencies, knowledge, and experience:

- An understanding of the IT Telecoms industry trends and drivers.
- Knowledge of Vodafone and its products and services
- Excellent written and verbal communication skills with the ability to present solutions in a clear and concise manner.
- Experience working in a sales or customer facing role

Technical & professional skills/qualifications:

- Must have - good Teams, Office 365, Excel, PowerPoint/presenting knowledge
- Desirable - have some technical experience which may include key technologies such as WAN/LAN/UC/IOT/Cloud & Security
- Desirable - knowledge or experience of the ITIL framework.
- Desirable - understanding or knowledge of public sector frameworks.

**What we offer**

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.

**Together we can

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