![Teleperformance](https://media.trabajo.org/img/noimg.jpg)
Customer Service Specialist
3 weeks ago
Overview:
**Teleperformance ranked 25 in the **_Fortune_** **World's Best Workplaces**TM** in 2021 Each Interaction Matters**
**Want to know more, here are the details**:
**_
C U S T O M E R S E R V I C E S P E C I A L I S T_**
**- Job Overview -**
- **
Start Date: 17/06/2024**:
- ** Salary: £22, 308.00/annum**:
- ** Location: WORK FROM HOME**:
- ** Hours: 37.5 hours/week**:
- ** Shifts**:Working between the hours of 08.30am - Midnight. Monday - Friday. **NO WEEKEND WORKING**.**:
- ** Training Duration: 9 days remote training, full attendance required**:
- ** Contract**:Permanent
**Day to day responsibilities of a Customer Service Specislist**
- You will start your day signing into your systems, making sure you are ready for the day ahead.
- Energetically and enthusiastically work as part of a high performing Customer Operations team.
- Working in a fast paced targeted environment you will strive to achieve, responding to all queries in a polite and professional manner.
- With an hour of rest time (made up of 30 minutes for lunch and 2 x 15 minute breaks) you will always have time to catch up with friends, get something to eat in the town centre, or perhaps grab some fresh air and go for a walk.
**Benefits of being a Customer Service Specialist**
- On-line recruitment process, with potential job offer within 24 hours and fully paid training.
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary.
- Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP And £300 for your friend too
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub.
- Life Assurance Cover & Pension Scheme.
- Length of Service and monthly recognition awards.
- Opportunities for career development and progression.
**Skills needed to be a Customer Service Specialist**
We are looking for the following skills and attributes:
- Strong verbal and written skills with the ability to show attention to detail
- Ability to establish collaborative customer relationships in a fast-paced environment.
- A good attitude and the ability to interact with lots of different people.
- Professional and friendly telephone manner.
- Customer Service experience.
- Experience of working in a target driven environment to a high standard.
- PC skills, and the ability to navigate multiple systems competently, with ease.
- A good consistent typing speed.
- Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
- Able to work within a fast paced, engaging environment.
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