Customer Product Specialist

5 months ago


Gateshead, United Kingdom Eclipse Wholesale Full time

**About Eclipse Wholesale**

Eclipse Wholesale, are a multi award winning Channel focussed business technology service provider, we specialise in Business Connectivity, Business Mobiles and Cloud Communications.

We are a people-focused business, with a quest for continuous development both personally and professionally, we are passionate about creating the right environment, empowering our people to work hard and deliver outstanding results but also have some fun along the way. Supported by some of the industries leading suppliers, we have ambitious growth plans, expanding far from our native North East roots.

We are professional, agile and innovative.

Our work environment includes:

- Modern office setting
- Work-from-home days
- Growth opportunities

**Customer Product Specialist (Mobile) - Gateshead**

**About the role**

To support Eclipse Wholesale's strategy and growth plans, we are now recruiting for an experienced Customer Product Specialist (Mobile) to add additional skills and knowledge to the existing wholesale Mobile sales channel.

**What you will be doing**:

- Managing inbound communications from customers
- Providing progress updates on existing provisioning and maintenance queries
- Liaising with product vendors to ensure delivery of service
- Acting as a point of escalation for any customer queries or concerns
- Managing any day-to-day issues associated with the services being provided to the customer and ensuring services are being delivered in line with defined agreements and targets

**You will suit this role if you have**:

- You will be people-focused and naturally wants to work with others to succeed
- Able to operate at a fast pace, managing multiple projects at any one time
- Be proactive and comfortable working on your own
- Adaptable, quick to learn and a hands-on positive approach
- A clear understanding of the importance and value of delivering high quality customer care
- Previous experience working within a customer service environment
- The ability to work well to deadlines and remain calm under pressure
- An excellent standard of both written and verbal communication skills
- A motivated attitude with the ability to work on your own initiative and prioritise tasks accordingly
- Great collaboration skills
- Excellent problem-solving ability

Although not essential, it will be advantageous if you have previous experience of working within the Mobile Phone sector.

**Working week**:
37.5 hours per week

Monday - Friday

9am - 5pm

**Salary**:
£20,000 to £25,000 per annum (depending on experience) plus annual bonus scheme

**Location and Working Arrangements**

The role will be located at Eclipse Wholesale's Gateshead Head Office

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Profit sharing
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person



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