Customer Service Advisor
7 months ago
Join Our Dynamic Team at Tructyre - Britain’s Leading Truck Tyre Specialist
**About Tructyre**
As a vital part of the renowned Michelin and Euromaster group, Tructyre stands at the forefront of commercial tyre management in the UK. Our commitment to "De-risking Britain's Fleets" is not just a slogan - it's our mission.
We're looking for passionate individuals to join our journey in revolutionising fleet management.
**The Role**: Customer Service Advisor - Part Time
**Annual Salary**: £14,321.81
**Shift Pattern**: 22.5 hours per week. Variety of regular shift patterns available (e.g., 06:00 - 15:00, 11:00 - 20:00) to suit your lifestyle, available Monday to Sunday.
**Impactful Work**:
As a key member of our Customer Experience Centre, your role goes beyond answering calls. You'll be creating job requests, managing customer interactions, and ensuring seamless service delivery.
**Professional Growth**:
At Tructyre, we invest in your development and offer pathways for career advancement.
**About You** **Essential Skills**:
Outstanding customer service ethos, proficient in Microsoft Excel, experienced in high-volume call handling, and comfortable working under pressure.
**Desirable Experience**:
Prior experience in fast-paced customer service settings, familiarity with bespoke IT systems, and good geographical knowledge.
Ready to Make a Difference? Join us in shaping the future of fleet management.
**Benefits & Perks**:
- 264 hours Annual Leave (average 22 days)
- Additional holidays for long service
- A flexible pension scheme, including life assurance
- Medicash health cash plan which includes access to a virtual GP as well as discounts on cinema tickets, high street retailers and gyms
- Employee Assistance Programme (Confidential unlimited 24/7 telephone counselling and support plus up to 8 face-to-face counselling sessions)
- Health and wellbeing program
- Tyre Discount Schemes
- Refer a Friend Scheme
- Company Sick Pay
**Job Types**: Part-time, Permanent
Pay: £14,321.81 per year
**Benefits**:
- Company pension
- Employee discount
- Health & wellbeing programme
Schedule:
- Day shift
**Experience**:
- Customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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