Customer Service Specialist

4 weeks ago

Gateshead, United Kingdom Teleperformance Full time

**Teleperformance ranked 11th best place to work in the WORLD - Each Interaction Matters**

** **

**We are looking to build a team of Customer Service Specialists to work together on a crucial government campaign based in our Gateshead Tyne River House site just a walking distance from the Metro Centre.**An unmissable opportunity to join a fantastic team and become a part of our TP Family**

**There’s a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being ranked 11 in this year’s Great Places to Work® as one of their World’s Best Workplaces. **

**TP Gateshead are excited to opening our doors once again and welcome new members of the team and offer opportunities within our business with a desire to support each individual towards their own career progression. If you’re motivated by a desire to help and support others through difficult times,** this WILL be the role for you**

**Want to know more, read on to find out more details: **

** **

**C U S T O M E R S E R V I C E S P E C I A L I S T
- Job Overview -**

**Role**: Customer Service Specialist
**Site**: Gateshead - Tyne River House, The Watermark, NE11 9SZ
**Start Date**: Ongoing
**Contract**: Full-Time, Permanent
**Training Duration**: 2 weeks, Monday to Friday - Full Attendance is Required.
**Hours**: 37.5/week 5/7 days.
**Shifts**: Between 8:00am - 6:00pm, Monday to Friday - NO WEEKEND WORKING and NO BANK HOLIDAYS
**Salary**: £10.42/hour, £20,319.00/annum

**ID: **Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month).

**A list of acceptable documents by address location can be found by accessing the links below**:
**Probity Requirements: BPSS check including Right to Work, Identity, Criminal Record and a 3 year Employment Evidence Check. **

**What does an average day look like?** Now there’s a question
- A typical day will see you working in a lively & vibrant environment.
- You will start your day signing into your systems, making sure you are ready for the day ahead.
- As a Customer Service Specialist your role will involve providing excellent service to a diverse range of customers and employers.
- You will be working on an inbound channel and supporting with online queries from customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries.
- You will be informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.

**What do we need from you?**People skills and confidence in your PC skills
- Strong verbal and written skills with the ability to show attention to detail
- Ability to establish collaborative customer relationships in a fast-paced environment.
- A good attitude and the ability to interact with lots of different people.
- Professional and friendly telephone manner.
- Customer Service experience.
- Experience of working in a target driven environment to a high standard.
- PC skills, and the ability to navigate multiple systems competently, with ease
- A good consistent typing speed.
- Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
- Able to work within a fast paced, engaging environment.

**Anything else that we have to offer?**Always, and just to name a few...
- On-line recruitment process, with potential job offer within 24 hours and fully paid training.
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary.
- FREE ONSITE PARKING
- Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy
- Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP And £300 for your friend too
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub.
- Life Assurance Cover & Pension Scheme.
- Length of Service and monthly recognition awards.
- Opportunities for career development and progression.

** **

**#greatplacetowork #teleperformanceuk

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