Customer Service Administrator

4 weeks ago


Gateshead, United Kingdom Westray Recruitment Group Full time

**WHAT IS IN IT FOR YOU?**
- Annual salary of £22,000 with immediate start
- Full Time Permanent Role
- Working hours are Monday to Friday between 8.30am to 4.30 ( early finish Fridays )
- 25 days annual leave + bank holidays

**THE BUSINESS**

Our client is a values led, global business, specialising in the design and manufacture of industrial multi material packaging solutions. With multiple sites across the UK, the business has recently moved in to the North East via a major acquisition andis experiencing an exciting period of change and growth, resulting in the need to add additional members to the team. Recognised as a specialist in their field, they are dedicated to making the business synonymous with integrity and quality and with a drivingvision to be the UK’s supplier of choice for the sectors it supports

**THE ROLE**

**Customer Service Co-ordinator duties**:

- Open and maintain customer accounts by recording all information
- Follow up quotations
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analysing customer needs
- Prepare product or service reports by collecting and analysing customer information
- Contribute to team effort by accomplishing related results as needed
- Generate sales leads and work with the BDM’s
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Cancel or upgrade accounts/internal systems

**THE PERSON**
**Customer Service Co-ordinator representative requirements**:

- Proven customer support experience
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritise and manage time effectively



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