Customer Service Administrator
6 months ago
**Customer Service Administrator**
As a customer service representative in our merchant division, you will be involved in a broad range of tasks in a small team to assist with our order fulfilment activities for our client base.
You will aim to provide the support and administration required to deliver a first-class client service. As a well organised person, you will be self-motivated and a team player, working under tight deadlines and time constraints whilst retaining a keen eye for detail and accuracy.
**Key responsibilities will include**:
- Providing a highly efficient, service orientated order fulfilment process to our customers, including order entry and acceptance. Control the delivery process, transmit any associated documentation for goods despatch and dealing financial queries.
- Monitor the order status on a regular basis, resolving problems with potential customer impact (e.g., contacting external carriers to solve any transportation issues, organising returns etc ).
- Dealing positively with customer queries and processing complaints/credits according to procedures.
- Maintain system housekeeping and general administrative tasks.
- Liaising closely with and supporting the accounts’ sales managers.
**Essential skills and experience**
- B2B Customer service experience & experience of handling difficult customers with tact and diplomacy.
- Excellent organisational skills and ability to prioritise and adapt to change.
- Flexible and service-minded approach towards customers.
**Desirable skills and experience**
- Experience in logistics and export documentation.
- Experience within a manufacturing / engineering environment.
- Knowledge of SAP.
Hours - 25 hours per week (to be worked over 3 to 5 days - to be negotiated)
Holidays - 24 days per annum (pro rata) plus Bank Holidays
**Salary**: £10.70/hour, plus profit share scheme after probation
**Job Types**: Permanent, Part-time
**Benefits**:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Profit sharing
- Wellness programme
**Job Type**: Part-time
**Salary**: £10.70 per hour
Expected hours: 25 per week
**Benefits**:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Profit sharing
Schedule:
- No weekends
**Experience**:
- customer service: 1 year (required)
Work Location: In person
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