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Customer Service Advisor
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Customer Service Advisor
3 months ago
- Arranging end-of-tenancy check-out appointments with landlord, tenant, and supplier, communicating appropriately
- Cross-checking original inventory against check-out report and identifying tenant liabilities
- Negotiating with landlord and tenant to agree deductions, within legislative timescales
- Proactively identifying general maintenance or improvements to maintain the property in good order
- Working closely with our branch colleagues, expedite the process where there is a new tenant moving into the property
- Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
- Providing a first-class service to maximise customer retention and re-letting
- Working as a team player, being helpful and supportive to colleagues
- Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved