Receptionist
6 months ago
1. Role Definition
The Reception Team is based at the reception desk at the main entrance to Black Country House and responsible for ensuring an excellent and professional standard of service and support to the Company’s tenants, and visitors to the building, showing courtesy at all times.
Reporting to the Office Manager, the purpose of the Reception Team member’s role is to:
- To be the first point of contact for visitors, tenants, suppliers and any other personal or telephone callers to the business;
- To carry out all duties in a professional manner and to adhere to Goold Estates procedures, polices and guidelines at all times.
2. Duties & Responsibilities
The basic duties and responsibilities to be undertaken by the Reception Team member will consist of those listed below. However, this job outline is not intended to be an exhaustive list, but to indicate the main responsibilities of the post. It will be reviewed periodically to take account of changes and developments in business needs and may be modified at any time, after full consultation with the post-holder. Training will be provided where appropriate.
In addition, duties may be varied from time to time dependent upon current and evolving office workload and staffing levels, and assistance may be requested to cover periods of absence within the general office team. Staff are required to be flexible and the Company reserves the right to alter such fixed hours and location of work as may be considered necessary to the smooth operation of the business.
Main Duties:
- To greet all visitors and inform the person they have come to see of their arrival. Where necessary, ensure that signing in procedures are followed and visitor badges issued.
- To receive post and any special deliveries, advising tenants of their arrival in a timely manner.
- To sort post for collection by tenants.
- To ensure out-going post is made ready for collection by Royal Mail at the designated time.
- To carry out and log fire alarm test once per week and to conduct a regular check of fire extinguishers to ensure that they are within date. Report any problems to the Estates Manager.
- When appropriately trained, to act as Fire Marshall for the main reception area and to liaise with the responsible person in the event of an emergency.
- To keep tenants advised of any temporary (or otherwise) changes to normal operations or unusual circumstances (eg lift outage).
- To take responsibility for opening and securing the building at the start and end of the day.
- To respond to Tenant requests for additional Paxton Access System Fobs: to liaise with the Estates Team to source additional fobs, to set them up and Paxton system. To remove fobs from system as requested by Tenant.
- Liaise with the Estates Management team to ensure that any tenant concerns are advised to the Estates Manager
- Develop an understanding of the Property Management System (Qube) and using it to be able to:
- Interrogate the system to provide information for tenant enquiries / internal reporting;
- Action tasks as requested by Tenant and Property Administration team or other Goold Estates team members;
- Monitor stationery and other supplies (including janitorial supplies); where necessary, passing requests for replenishment to the Office Manager for review;
Confidentiality:
- Ensure security of tenant and Company data at all times and in line with Company policy and GDPR guidelines.
Health & Safety
- Assist in promoting and maintaining own and others’ health, safety and security as defined in the Company Health & Safety Policy and related Risk Assessments.
- Participate in fire drills / any other safety related activity.
Equality & Diversity
- Support the equality, diversity and rights of colleagues and others line with Company Policies.
3. Skills & Qualifications
- Excellent communications Skills
- Excellent interpersonal skills
- Excellent telephone manner
- Excellent numeracy skills
**Qualifications**:
- GCSE (or equivalent standard) as a minimum
Knowledge
- Computer literate
- Use of Microsoft Office / Office 365 (Word, Excel, Outlook)
Experience
- Previous experience in a Receptionist / Customer Care role
- Property knowledge
Personality
- Reliable with good time-keeping
- Adaptable
- Self-motivated and keen to learn new skills
- Sense of humour
Other
- Neat and tidy appearance
- Good general level of education
- Excellent level of spoken and written English
- Desire to succeed and progress within a hard-working team in a successful company
- Flexible approach and willingness to undertake new tasks and adapt to the needs of the Company
**Salary**: £8.33-£11.65 per hour
Expected hours: 42.5 per week
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- English (prefer
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