Technical Claims Lead

7 months ago

Haywards Heath, United Kingdom Petcover EU Limited Full time

**Holiday**: 25 days (plus UK bank holidays)
**Hours of Work**: 37.5 hours per week
**Location**: Office based - Haywards Heath, West Sussex

**Role Overview**
Are you a qualified veterinary nurse? Would you like to spread your corporate wings and make an impact on pet insurance? We’re looking for passionate people with either veterinary or technical pet insurance claim experience to support our pet parents when they need it most.

This is an exciting opportunity for to grow, expand and develop with a leading pet insurance provider as we develop our brands across the UK, offering insurance for dogs, cats, exotics, horses and pet businesses. Working with the claims team and General Manager, this is a new position to the UK business for an experienced, motivated individual to ensure claim SLA’s are met and customer satisfaction is exceeded.

**Responsibilities**:

- Support and lead the claims assessors and claims administration team.
- Oversee and handle claims administration.
- Support and handle customer interactions relating to claims.
- Responsible for claim pre-authorisations.
- Liaise with external veterinary clinics and hospitals.
- Ensure excellent communication is maintained throughout the life of a claim with the customer.
- Manage complex claims to completion.
- Ensure company KPI’s and SLA’s are met.
- Develop and evolve claim processes for the benefit of both customers and the business.
- Identify and analyse patterns, trends and concerns relating to claims.
- Handle escalated claim queries / complaints from the claims administration or customer service teams.
- Ensure fraud controls and processes are met.
- Assist and handle insurer requests and audits related to the claims function.
- Ensure company and regulatory requirements are met.
- Handle, monitor and oversee complaints. Provide feedback to improve products and processes to prevent and/or minimise complaints.
- Collate data and reports relating to the claims function.
- Share knowledge and expertise across teams within the company.
- Undertake regular learning and development in line with company and FCA requirements.
- Undertake ad hoc projects on behalf senior management.

**Skills & Experience**:

- Formal qualification and clinical experience in vet nursing
or
A minimum of 3 years in a technical pet insurance claims role.
- A love of pets.
- Strong technical knowledge of cats, dogs, small mammals and exotics. Equine, desired but not essential.
- Excellent communication skills demonstrating empathy and understanding where required.
- Strong leadership skills with the ability to motivate and inspire a team.
- Exceptional time management skills.
- Strong decision-making skills.
- Detail-oriented with a focus on quality and accuracy
- Willing to learn and develop.
- Driven and motivated.
- Positive and solution orientated.
- Exercise good judgement and be prepared to make decisions.
- A passion for customer service and exceeding expectations.
- Good general education, including GCSE’s (or equivalent) in English and Maths.

**Company Overview**
Petcover is a global pet insurance provider covering all animals from budgies to bulldogs and skinks to stallions. We are the leading pet insurance provider in Australia and New Zealand and are growing rapidly in the UK and Europe.

Pets are at the heart of our business and our employees; supporting pet parents is what we do best, and why we love working at Petcover.

We pride ourselves on not only being different in terms of product quality, but service. We aim for every interaction we have with our customers to be one they leave feeling like we really care about them and their pets, because we do

**Salary**: £28,000.00-£35,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Haywards Heath: reliably commute or plan to relocate before starting work (required)

Work Location: In person

  • Claims Fraud Technical Coach Lead

    6 months ago

    Haywards Heath, United Kingdom First Central Services Full time

    Location: - Haywards Heath or Manchester - Salary: - Up to £48,000 - Depending on experience - Department: - Customer & Operations We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. Data...

  • Claims Technical Coach

    7 months ago

    Haywards Heath, United Kingdom First Central Services Full time

    Location: - Haywards Heath or Manchester - Salary: - circa £35,000 depending on experience - Department: - Customer & Operations We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. Data...

  • Claims Fraud Technical Coach

    7 months ago

    Haywards Heath, United Kingdom First Central Services Full time

    Location: - Haywards Heath or Manchester - Salary: - Between £35,000 to £37,000 - Depending on experience - Department: - Customer & Operations We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them...

  • Personal Injury Claims Handler

    7 months ago

    Haywards Heath, United Kingdom Robertson Group Full time

    **Personal Injury Claims Handler job responsibilities**: - Proactively record, process and settle claims in accordance with our principles and to maintain files within our service standards - Own and manage a portfolio, of moderately complex Personal Injury, third party motor claims and associated damage claims, as defined below; within own agreed authority...

  • Claims Resolution Expert

    2 weeks ago

    Haywards Heath, West Sussex, United Kingdom First Central Services Full time

    As a Claims Resolution Expert at First Central Services, you will play a crucial role in resolving Personal Injury claims efficiently and effectively.About the RoleSalary: £42,000 - £55,000 per annum (dependent on experience)Key responsibilities include managing a portfolio of Personal Injury claims, negotiating with customers and third-party...

  • Senior Claims Professional

    2 weeks ago

    Haywards Heath, West Sussex, United Kingdom Barker Munro Recruitment Ltd Full time

    We are seeking a highly skilled Senior Claims Professional to join our team at Barker Munro Recruitment Ltd. As a key member of our claims department, you will be responsible for handling complex credit hire cases with strong technical knowledge of indemnity validation, liability, and reserving.Our ideal candidate will have experience in property and credit...

  • Personal Injury Claims Handler

    6 months ago

    Haywards Heath, United Kingdom BT6 Resourcing Full time

    **Job Title**: Personal Injury Claims Handler **Location**: Haywards Heath **Salary**: £30-40k DOE + Benefits **About the Job** **Our client, an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services, are looking for an experienced...

  • Bodily Injury Claims Specialist

    2 weeks ago

    Haywards Heath, West Sussex, United Kingdom First Central Services Full time

    We're First Central Services, a market-leading insurance company.About the RoleSalary: £42,000 - £55,000 per annum (dependent on experience)This is an exciting opportunity to join our team as a Bodily Injury Claims Specialist. As a key member of our claims handling team, you will be responsible for managing a portfolio of Personal Injury claims submitted...

  • Personal Injury Claims Handler

    2 weeks ago

    Haywards Heath, West Sussex, United Kingdom First Central Services Full time

    We are seeking an experienced and skilled Claims Resolution Expert to join our team at First Central Services.About the RoleSalary: £42,000 - £55,000 per annum (dependent on experience)The successful candidate will be responsible for managing a portfolio of Personal Injury claims, negotiating with customers and third-party representatives, and ensuring...

  • Associate Claims Auditor

    7 months ago

    Haywards Heath, United Kingdom Collinson Full time

    Please note that the **key experience this role requires is knowledge of claims processes** across at least one of the following insurance products**:Travel/Healthcare/Ancillary** (such as motor breakdown, home emergency and gadget cover). Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies....

  • Negotiation Specialist for Complex Claims

    1 week ago

    Haywards Heath, West Sussex, United Kingdom Barker Munro Recruitment Ltd Full time

    Barker Munro Recruitment Ltd is a leading recruitment agency specializing in insurance and finance roles. We are currently seeking a highly skilled Negotiation Specialist for Complex Claims to join our team.The successful candidate will be responsible for negotiating complex credit hire cases, utilizing strong technical knowledge and exceptional...

  • Experienced Claims Negotiator

    1 week ago

    Haywards Heath, West Sussex, United Kingdom First Central Services Full time

    Are you an experienced negotiator looking for a new challenge? We're First Central Services, a leading insurance company seeking a skilled Personal Injury Claims Specialist to join our team.About the RoleWe're offering a salary of £40,000 - £55,000 per annum, depending on experience, for this exciting opportunity. As a Personal Injury Claims Specialist,...

  • Senior Claims Specialist

    5 days ago

    Haywards Heath, West Sussex, United Kingdom First Central Full time

    Job OverviewWe are a leading insurance company, First Central, with a strong focus on data expertise. Our underwriting skills are built on data, making us stand out and helping us succeed.We are looking for an experienced claims specialist who enjoys negotiating and managing claims to a conclusion with a strong knowledge of relevant legal jurisdictional...

  • Claims Handler- Travel

    6 months ago

    Haywards Heath, United Kingdom Chapter2 Full time

    Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering...

  • Claims Handling Specialist

    2 weeks ago

    Haywards Heath, West Sussex, United Kingdom First Central Services Full time

    **Company Overview:** First Central Services is a leading provider of claims handling services. Our dynamic team is dedicated to delivering exceptional results and building long-lasting relationships with our stakeholders.Salary: We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience.Job Description: As a Large Loss Claims...

  • Claims Advisor/customer Service

    7 months ago

    Haywards Heath, United Kingdom Collinson Full time

    Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering...

  • Personal Injury Claims Specialist

    1 week ago

    Haywards Heath, West Sussex, United Kingdom First Central Services Full time

    We're seeking a skilled Liability Resolution Expert to join our team at First Central Services, a leading insurance company dedicated to delivering exceptional customer service.About the RoleThis is an exciting opportunity to join our team as a Liability Resolution Expert, where you'll play a key role in resolving complex personal injury claims. With a...

  • Travel Insurance Claims Handler

    6 months ago

    Haywards Heath, United Kingdom Collinson Full time

    Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of...

  • Automotive Technical Specialist

    2 weeks ago

    Haywards Heath, West Sussex, United Kingdom First Central Services Full time

    Job Description:We are First Central Services, a pioneering insurance and technology company driven by data to deliver exceptional distribution, finance, technology, and legal services.Our underwriting expertise is built on advanced data analysis, setting us apart and enabling our success.We seek a talented Automotive Technical Specialist to join our...

  • Recoveries Claims Handler

    7 months ago

    Haywards Heath, United Kingdom First Central Services Full time

    Location: - Haywards Heath - Salary: - From £22,000 - Depending on experience - Department: - Customer & Operations We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. Data drives us. It...