Claims Handler- Travel

1 week ago

Haywards Heath, United Kingdom Chapter2 Full time

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception - from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.
- **The role**:_

The purpose of the role will be to deal with Travel Claims Assessment, providing efficient friendly customer contact with accurate relaying of information and high levels of customer service. There is a requirement to make outbound calls.

To provide verbal and written advice to customers on all aspects of claims handling as well as providing a high level of service to our external clients through client relationship and process efficiency.

To support colleagues on a day to day basis.

**Key Responsibilities**:

- Promote the best image of the Company through a professional manner and adhere to company standards and procedures
- To review claims in accordance with the policy wording and as defined by the Insurer.
- To provide comprehensive verbal and written advice on all aspects of Policy Wording in relation to cover and claims.
- To provide speedy telephone response to all calls to Claims Department giving clear an accurate advice to claimant.
- Where a claim is admissible ensure a detailed explanation is given and to follow this in writing where requested.
- To accurately assess all claims and respond to claimant with concise letter detailing all further Information/documentation required to proceed with claim or giving full explanation of settlement.
- Ensure all recovery aspects of claims are monitored and amounts due are obtained where appropriate.
- To accurately input claims payments to either clients or third party suppliers, into the claims system.
- Ensure any potential fraud indicator is identified and acted upon.
- Develop industry best practices for customer service
- To achieve high levels of Customer Service delivery based on company call handling guidelines and standards.
- To work to agreed standards of accuracy, quality and business procedures for all areas of call handling and processing
- To adhere to all FCA compliance guidelines and standards for Treating Customers Fairly as covered in Induction Training
- To work within the agreed inbound/outbound call handling and productivity standards in order to achieve the Contact Centre service levels

**Skills & Experience needed**:

- Previous experience in a phone based Customer service/claims handling (Ideal)
- Must be numerate and accurate
- Excellent written and verbal skills
- Ability to work under pressure
- Confident and helpful telephone manner
- Good organisational skills
- Ability to work on own initiative and as part of a team
- Knowledge of the Magenta claims system or similar claims systems
- Understanding of FSA regulations and the TCF concept (Ideal)
- Highly motivated, forward thinking and pro active
- Polite friendly and assertive
- Integrity and ability to maintain confidentiality
- Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success._

**Salary**: £17,584.91-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Re

  • Claims Administration Handler

    4 weeks ago

    Haywards Heath, United Kingdom First Central Full time

    **We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.** Are you looking for a new career with a fast-growing, dynamic company? Do you have excellent...

  • Claims Administration Handler

    4 weeks ago

    Haywards Heath, United Kingdom First Central Full time

    **We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.** Are you looking for a new career with a fast-growing, dynamic company? Do you have excellent...

  • Motor Claims Handler

    2 months ago

    Haywards Heath, United Kingdom Resolve Recruitment Services Full time

    Resolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for a Motor Claims Handler to join their fast-paced claims division. We are looking for Motor Claims Handlers who will be trained and developed to effectively manage a portfolio of Insurance claims. As part of your ongoing...

  • Motor Claims Handler

    2 weeks ago

    Haywards Heath, United Kingdom Resolve Recruitment Services Full time

    Resolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for a Motor Claims Handler to join their fast-paced claims division. We are looking for Motor Claims Handlers who will be trained and developed to effectively manage a portfolio of Insurance claims. As part of your ongoing...

  • Motor Claims Handler

    2 weeks ago

    Haywards Heath, United Kingdom Resolve Recruitment Services Full time

    Resolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for a Motor Claims Handler to join their fast-paced claims division. We are looking for Motor Claims Handlers who will be trained and developed to effectively manage a portfolio of Insurance claims. As part of your ongoing...

  • Motor Claims Handler

    5 days ago

    Haywards Heath, United Kingdom BT6 Resourcing Full time

    **Job Title**: Third Party Claims Handler **Location**: Haywards Heath or Salford Quays, Manchester **Salary**: Competitive + Benefits **About the Job** Have you worked within a motor insurance environment? Specifically Third-Party Claims? Our client is looking for 13 **Third Party Handlers** to join their team in January, based in either **Salford...

  • Travel Insurance Claims Handler

    2 weeks ago

    Haywards Heath, United Kingdom Collinson Full time

    Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of...

  • Travel Insurance Claims Handler

    1 week ago

    Haywards Heath, West Sussex, United Kingdom Collinson Full time

    Collinson: Elevating Travel ExperiencesCollinson is a dedicated global company that aims to make traveling easy and stress-free. With a team of industry specialists, we offer top-notch airport experiences, loyalty programs, and insurance solutions for millions of consumers worldwide.As the operator of Priority Pass, the original airport experiences program,...

  • Travel Insurance Claims Handler

    1 month ago

    Haywards Heath, United Kingdom Collinson Full time

    Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of...

  • Travel Insurance Claims Handler

    4 weeks ago

    Haywards Heath, United Kingdom Collinson Full time

    Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of...

  • Claims Handler

    4 weeks ago

    Haywards Heath, United Kingdom Vermelo RPO Full time

    Exciting new opportunities for any existing Motor Claims Handlers! Offering a salary between £20,000 - £31,000 based at one of the following locations; Manchester, Whitstable, Haywards Heath, Chelmsford, or Tunbridge Wells, you will pro-actively handle a portfolio of motor claims. **Job Types**: Full-time, Permanent **Salary**: £20,000.00-£31,000.00...

  • Claims Handler

    3 days ago

    Haywards Heath, United Kingdom Vermelo RPO Full time

    Exciting new opportunities for any existing Motor Claims Handlers! Offering a salary between £20,000 - £31,000 based at one of the following locations; Manchester, Whitstable, Haywards Heath, Chelmsford, or Tunbridge Wells, you will pro-actively handle a portfolio of motor claims. **Job Types**: Full-time, Permanent **Salary**: £20,000.00-£31,000.00...

  • Claims Handler

    4 weeks ago

    Haywards Heath, United Kingdom Vermelo RPO Full time

    Fantastic opportunity for **Personal Injury Claims Handler** **earning up to £30,000 depending on experience.** **Working Monday to Friday **with our client who are in The Times Top 30 Big Companies to work for. The Group are a modern and progressive group of companies incorporating major names in the automotive and insurance industries, who are currently...

  • Recoveries Claims Handler

    3 weeks ago

    Haywards Heath, United Kingdom First Central Services Full time

    Location: - Haywards Heath - Salary: - From £22,000 - Depending on experience - Department: - Customer & Operations We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. Data drives us. It...

  • Personal Injury Claims Handler

    4 weeks ago

    Haywards Heath, United Kingdom First Central Services Full time

    Location: - Haywards Heath or Manchester - Salary: - Up to £28,000 - Depending on experience - Department: - Customer & Operations **We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution,...

  • Personal Injury Claims Handler

    3 weeks ago

    Haywards Heath, United Kingdom Robertson Group Full time

    **Personal Injury Claims Handler job responsibilities**: - Proactively record, process and settle claims in accordance with our principles and to maintain files within our service standards - Own and manage a portfolio, of moderately complex Personal Injury, third party motor claims and associated damage claims, as defined below; within own agreed authority...

  • Third Party Motor Claims Handler

    3 weeks ago

    Haywards Heath, United Kingdom Barker Munro Recruitment Ltd Full time

    **Third Party Motor Claims Handler** **Sussex (Hybrid)** **To £26,000** Barker Munro recruitment is seeking experienced Motor Claims handlers to join one of our favourite Insurers! We have several opportunities within the Third party Team of this award winning, innovative organisation that offers superb career progression andtraining. We have...

  • Personal Injury Claims Handler

    4 days ago

    Haywards Heath, United Kingdom BT6 Resourcing Full time

    **Job Title**: Personal Injury Claims Handler **Location**: Haywards Heath **Salary**: £30-40k DOE + Benefits **About the Job** **Our client, an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services, are looking for an experienced...

  • Third Party Motor Claims Handler

    1 week ago

    Haywards Heath, West Sussex, United Kingdom Barker Munro Recruitment Ltd Full time

    Third Party Motor Claims HandlerSussex (Hybrid)To £26,000Barker Munro recruitment is seeking experienced Motor Claims handlers to join one of our favourite Insurers We have several opportunities within the Third party Team of this award winning, innovative organisation that offers superb career progression andtraining.We have opportunities in both the...

  • Personal Injury Claims Handler

    1 week ago

    Haywards Heath, West Sussex, United Kingdom First Central Services Full time

    Location: Haywards Heath or Manchester Salary: Up to £28,000 Depending on experience Department: Customer & OperationsWe're First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and...