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Claims Administration Handler

4 months ago

Haywards Heath, United Kingdom First Central Full time

**We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.**
Are you looking for a new career with a fast-growing, dynamic company? Do you have excellent administration and customer support skills and keen for a change? Well look no further We need a **Claims Administration Handler **to join our Claims Customer team in Haywards Heath, West Sussex.

**Hybrid: 3 days from home and 2 days in the office after passing a 6 month probation period.**

**Responsibilities**:

- Date and reference incoming post to ensure it goes to the correct claims team
- Reference, scan, validate and update the spreadsheet for any returned or requested cheques, hand these to the correct handler within claims in a timely manner
- Reference, scan, validate and update the spreadsheet with any signed for or special delivery items ensuring all details are recorded accurately
- Ensure checks are completed for any failed validation, to be pushed through manually
- Locate files and documents requested by the claims teams
- Scan any new claims received via post to the correct team in order for a new claim to be set up and worked
- Ensure that any letters sent from the claims teams are placed in envelopes accurately and sent to the customer
- Support the Claims Operations Teams by ensuring any required cheques are processed and sent out with any required correspondence
- Complete any updates to the CUE database as requested by the Claims Operations Teams
- To process windscreen claims in accordance with our principles and procedures and to maintain our departmental service standards
- Process weekly bordereaux with queries forwarded to the relevant supplier
- Process payments on claims files as required and in accordance with authorities
- To process salvage recovery and other recoveries onto appropriate claim
- To process Discrepancy and Aged Debt lists as required.
- Liaison with suppliers to ensure SLA’s and relationships are maintained
- To ensure compliance with company and other relevant standards/ regulations at all times (including TCF)
- Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
- Any other reasonable duties

**Experience & knowledge**:

- Administration experience
- Ability to understand the motor claims administration processes (Desirable)
- Knowledge of FCA requirements (including TCF)
- Understanding of claims in motor insurance
- Good level of communication skills, both verbal and written
- Good time management and organisation skills with the ability to prioritise own work
- Good understanding and ability to use Microsoft Excel

**What can we do for you?
**We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer
- Fantastic training and development opportunities
- Employee benefit packages to suit your lifestyle
- Flexible working
- YOUday - we give you an extra day off to celebrate a special day
- The opportunity to take a paid day off each year to do charity work
- A health cash plan
- Help with travel expenses
- The opportunity to buy additional holiday
- Company pension scheme
- Group life assurance
- Enhanced maternity and paternity pay
- Professional subscription fees paid

Employee wellbeing is high on the agenda here too. We provide discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Talent team.

**View more about our Benefits**: