Experienced Claims Negotiator

3 weeks ago


Haywards Heath, West Sussex, United Kingdom First Central Services Full time

Are you an experienced negotiator looking for a new challenge? We're First Central Services, a leading insurance company seeking a skilled Personal Injury Claims Specialist to join our team.

About the Role

We're offering a salary of £40,000 - £55,000 per annum, depending on experience, for this exciting opportunity. As a Personal Injury Claims Specialist, you'll be responsible for managing a portfolio of claims from receipt of medical evidence through to conclusion, ensuring timely and effective communication with clients and stakeholders.

Key Responsibilities:

  • Investigate and manage personal injury claims, identifying potential fraud indicators and referring them promptly
  • Negotiate with customers, suppliers, and third-party representatives to agree liability and settle claims
  • Effectively assess basic liability decisions and ensure accurate reserve setting
  • Manage inbound and outbound phone calls, ensuring all files are reserved accurately
  • Collaborate with colleagues to share best practices and improve processes

Requirements:

  • Proven motor claims experience working within a bodily injury claims environment gained from a motor insurer
  • Experience of handling personal injury claims, including indemnity validation, liability resolution, quantum assessment, and settlement techniques
  • Strong negotiation and influencing skills, with excellent communication and time management abilities
  • Able to work independently and as part of a team, with a flexible approach to work arrangements


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